MICROSOFT FIELD ENGINEER - South East Asia
JOB DESCRIPTION
SQL
Microsoft Field Engineer (MFE)
Are you looking for a career that utilizes your passion for technology?
Are you interested in receiving unrivalled training, superb career opportunities and the chance to work with the latest technologies?
Are you interested in joining a team of outstanding technology professionals who, as trusted advisors and subject matter experts, help Microsoft Premier Enterprise Customers - enabling them to make the most out of their technology and moving their business forward?

Our Mission Statement
Support Consultants provide technical leadership for Premier customers around the world to help ensure their IT environments are kept optimized and healthy. The focus is to do this in a proactive and consultative manner in order to avoid future issues. This includes guidance on best practices, risk assessments, migrations, and onsite, remote and dedicated support services. As part of Services & Consulting, MFE partners with Commercial Technical Support and Enterprise Services to strengthen the Microsoft Services Field Engineering capability worldwide.
What we do best
Support Consultants provide various services to our Enterprise customers to increase systems availability, resolve critical issues, and ultimately improve the health of our customers’ environments. We consult with experienced technical staff to ensure they have the skills to troubleshoot and maintain their solution in line with Microsoft best practices. When things do go wrong we provide rapid on site expertise to resolve critical situations.
Support Consultants deliver onsite and dedicated services for Microsoft’s Premier customers across South East Asia.
We need individuals that:

Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required.
Set an example of excellence as a Microsoft representative, enhancing the company's image and reputation through your credibility, preparation, commitment and first-class delivery.
Demonstrate strong communication skills; ability to develop strategic on going customer relationships, gain trust and respect for the company. Engineers must also possess strong technical writing, presentation and training skills.
Enjoy team work, and actively contribute to their peer group as well as our customer account teams.
Communicate at all levels from CIO to the technical staff on the ground.
Expertise Required
Experience in the enterprise customer arena
Face-to-face customer engagement skills
Excellent written, oral and presentation skills
Troubleshooting knowledge & skills
MCTS / MCITP qualification desirable
Degree qualification or equivalent experience
Good understanding of ITIL/Service Management

SQL Technical Expertise

Technical Experience - SQL Microsoft Field Engineers should be experienced in implementing, operating, tuning and troubleshooting enterprise SQL server databases. While our key relationships are typically with our customers’ 3rd / 4th line infrastructure support teams, platforms Premier Field Engineers will also find themselves working with engineering teams, so need to be confident working at this level. The Core role requires depth knowledge in a number of the following technologies / areas:
Database administration
Performance Tuning and optimisation
High Availability features and supporting architectures
Scalability features and supporting architectures
Strong troubleshooting skills and experience
The following areas may also be beneficial:
Reporting Services
Integration Services
Analysis Services
Background in Business Intelligence and Data Warehouse architectures

View the original article here

JOB DESCRIPTION

Position Title: Premier Field Engineer - Dedicated Support Engineer
Department: Premier Field Engineering, CSS, Southeast Asia Region (SEA)
Reports To: Premier Field Engineering Manager, SEA

Responsibilities:
Deliver a high quality customer and partner experience through timely and effective response and resolution to customers. Ensure the success of Microsoft products within customers' IT operations by providing deep technical skills for proactive and reactive delivery that involve technically complex or politically sensitive situations in large, enterprise-scale environments.
Provides strategic vision and guidance for successful implementation of customer solutions through developed trusted advisor relationships and successful integration of Microsoft products into customer engagements.
Collaborate with internal groups and teams, partners, industry (account teams, product teams, CSS, PFE, MCS, COE)
Responsible for the detailed isolation, repro, and analysis of MS Developer product and database support issues and working the issue to resolution. The position requires you to go onsite to a customer location and help in the root cause analysis and resolution. Scheduled travel is expected. Overnight travel is expected for critical reactive onsite technical support.

Experience and Skills Requirement:
Candidates must have 3-6 years experience in technical support within large network environments.

Primary Technical Abilities:
Possesses deep technical expertise in ASP, ASP.Net, .Net Framework, WCF, VSTS, Visual Studio.NET, IIS, SQL Server, MOSS, C#, VB.Net, C/C++, AJAX/SOAP/XML and scripting, COM/DCOM/COM+, MSMQ, B2C and B2B applications, development with .NET languages, data access technologies, transaction processing, networking. The job also would involve troubleshooting custom applications built on top of the above products. Practical Win32 user mode debugging and managed code debugging are preferred skills.
The successful candidate must possess excellent knowledge of debugging tools and development skills, performance monitoring and tuning
Accountable for root cause analysis, prevention and knowledge transfer, identifies routine bugs.
Solves complex technical problems through sound, creative troubleshooting.
Examines possible workarounds and escalates as required.
Must have solid understanding of client/server, networking, and Internet technologies fundamentals
Ability to enhance the technical expertise of peers via the development of product training, mentoring of new hires, and team content development
Communication skills:
Technical writing skills and Presentation/Training skills
Must possess the ability to work independently with minimal management supervision and as part of global team of engineers
Customer Service Skills:
Responsiveness to customers: Deals effectively with customers amid highly sensitive situations, responsible for ongoing customer communication and satisfaction.
Demonstrated aptitude for providing exceptional customer service in politically charged environments

Secondary expertise in one or more of the following products:
SharePoint development, Biztalk, EPM/Project Server, Win32 API, Debugging tools for Windows,
Windows, Active Directory, Clustering.

Education:
University degree, preferably in Computer Science, is required.
MCSE, MCAD, MCSD and MCDBA strongly preferred. Will consider related field (or equivalent) experience.

View the original article here

JOB DESCRIPTION

Position Title: Premier Field Engineer - Dedicated Support Engineer

Department: Premier Field Engineering, CSS, Southeast Asia Region (SEA)

Reports To: Premier Field Engineering Manager, SEA

Responsibilities:

Deliver a high quality customer and partner experience through timely and effective response and resolution to customers. Ensure the success of Microsoft products within customers' IT operations by providing deep technical skills for proactive and reactive delivery that involve technically complex or politically sensitive situations in large, enterprise-scale environments.

Provides strategic vision and guidance for successful implementation of customer solutions through developed trusted advisor relationships and successful integration of Microsoft products into customer engagements.

Collaborate with internal groups and teams, partners, industry (account teams, product teams, CSS, PFE, MCS, COE)

Responsible for the detailed isolation, repro, and analysis of MS Developer product and database support issues and working the issue to resolution. The position requires you to go onsite to a customer location and help in the root cause analysis and resolution. Scheduled travel is expected. Overnight travel is expected for critical reactive onsite technical support.

Experience and Skills Requirement:

Candidates must have 3-6 years experience in technical support within large network environments.

Primary Technical Abilities:

Possesses deep technical expertise in ASP, ASP.Net, .Net Framework, WCF, VSTS, Visual Studio.NET, IIS, SQL Server, MOSS, C#, VB.Net, C/C++, AJAX/SOAP/XML and scripting, COM/DCOM/COM+, MSMQ, B2C and B2B applications, development with .NET languages, data access technologies, transaction processing, networking. The job also would involve troubleshooting custom applications built on top of the above products. Practical Win32 user mode debugging and managed code debugging are preferred skills.

The successful candidate must possess excellent knowledge of debugging tools and development skills, performance monitoring and tuning

Accountable for root cause analysis, prevention and knowledge transfer, identifies routine bugs.

Solves complex technical problems through sound, creative troubleshooting.

Examines possible workarounds and escalates as required.

Must have solid understanding of client/server, networking, and Internet technologies fundamentals

Ability to enhance the technical expertise of peers via the development of product training, mentoring of new hires, and team content development

Communication skills:

Technical writing skills and Presentation/Training skills

Must possess the ability to work independently with minimal management supervision and as part of global team of engineers

Customer Service Skills:

Responsiveness to customers: Deals effectively with customers amid highly sensitive situations, responsible for ongoing customer communication and satisfaction.

Demonstrated aptitude for providing exceptional customer service in politically charged environments

Secondary expertise in one or more of the following products:

SharePoint development, Biztalk, EPM/Project Server, Win32 API, Debugging tools for Windows,

Windows, Active Directory, Clustering.

Education:

University degree, preferably in Computer Science, is required.

MCSE, MCAD, MCSD and MCDBA strongly preferred. Will consider related field (or equivalent) experience.

View the original article here