Retail Customer Service Assistant...

About William Hill
William Hill is a dynamic business, focusing on delivering a great gambling experience for our customers. We are equally passionate about providing a great employee experience and in joining our team you will be part of a fast paced organisation that is one of the best-known names on the high street.

Job purpose and scope
You will be the friendly face engaging with our customers and processing bets on our state-of-the-art betting system. As a Customer Service Assistant you are key in making our customers feel welcome and we strive to continuously deliver excellent customer service. Our shop environments are modern and the atmosphere is thrilling and exciting. We are a fast-paced 7 day - a - week business and our busiest times are very much dictated by the sporting calendar. Bearing this in mind you must be flexible and adaptable. If you would like a role where no two days are the same and if delivering customer service comes naturally, apply now and become part of the thrilling gambling action.

Specific responsibilities
- Providing a great gambling experience for our customers through delivering a professional and friendly service
- Advising customers through in-depth knowledge of all in shop betting products, including gaming machines
- Understanding and fully complying with Gambling Commission regulations
- Maintaining a clean and tidy working environment through effective merchandising, maintenance and housekeeping

Essential skills/attributes
You will be aged 18 or over, numerate and able to work evening and weekends. We provide full training, which is considered to be the best in the industry.

Desirable skills/attributes
Previous customer service related experience

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