Helpdesk Analyst / 1st Line Support - Leeds, Yorkshire...

Helpdesk Analyst / 1st Line Support - Leeds, Yorkshire

The Ashdown Group has been engaged by a major manufacturing business based in the Leeds area to assist them in finding an additional member for their 1st Line Support team. The role will be mainly telephone based and you will be expected to resolve a number of the simpler issues that will be called in, while quickly recognising those issues that will need to be escalated to the second or third line teams.

The ideal candidate will have a recognised academic qualification or industry accreditation and will ideally have some experience in a technical support environment to offer. Knowledge of Microsoft desktop operating systems and MS Office is a minimum requirement. Only candidates with very strong communication skills will be considered for this role and you must have a confident, friendly telephone manner.

If you feel that you have the skills and aptitude to succeed in a role of this nature, please submit a current copy of your CV quoting reference ASH01011SW in your SUBJECT LINE.

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