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Sitel is a Multinational Contact Centre Company, who represents the best brands, in all kinds of industries all over the world. Winner of the Best Outsourcing of the World Award, 2008, 2009 e 2010, and distinguished as a Service Excellency Provider by Frost&Sullivan in 2011, Sitel provides all kinds of interaction solutions, between companies and their customers.

In Portugal, we have at the moment a team of 330 associates. Portugal is one of the best places to work, its contact center industry is one of the fastest growing and better equipped in the world, with quality results that match the most demanding standards.

Currently, we are now recruiting for one of our most important clients, and one of the biggest and most important Companies in the world in the Computer Technology area, for the position of: Helpdesk - Technical Support: Italian and Spanish.

Job Description: Inbound Helpdesk Assistant - To help and assist all our client\'s customers regarding their questions. Support by telephone, email or other.

Skills Required:
- Italian and/or Spanish Native Speaker (Eliminatory)
- Strong knoweledge in the English Language
- Contact Centre Inbound Helpdesk Experience (minimum 6 months - preferable)
- Experience in dealing with customers and solving problems
- Experience with all MICROSOFT products (operative systems, online games, etc)
- Excelent Comunicational skills
- Passionate About MICROSOFT

Work Schedule: Monday to Friday - 08h00-17h00

Salary: Base Salary + Lunch Fee + Bonus Incentive Plan
Bonus will start to be paid after 3 months at work

Training: 4 to 6 weeks. Training will be fully paid by Sitel if completed with Success. Work contract will start on the first day of training.

Please kindly Send your Application (English CV) clicking "Candidatar-se" REF:ITALIAN&SPANISH SUPPORT

In Sitel Lisbon, our biggest asset is our people and is for them that we work every day to make our company one of the best places to work in Lisbon. Come and meet Sitel!

View the original article here

Sitel is a Multinational Contact Centre Company, who represents the best brands, in all kinds of industries all over the world. Winner of the Best Outsourcing of the World Award, 2008, 2009 e 2010, and distinguished as a Service Excellency Provider by Frost&Sullivan in 2011, Sitel provides all kinds of interaction solutions, between companies and their customers.

In Portugal, we have at the moment a team of 330 associates. Portugal is one of the best places to work, its contact center industry is one of the fastest growing and better equipped in the world, with quality results that match the most demanding standards.

Currently, we are now recruiting for one of our most important clients, and one of the biggest and most important Companies in the world in the Computer Technology area, for the position of: Helpdesk - Technical Support: Italian and Spanish.

Job Description: Inbound Helpdesk Assistant - To help and assist all our client\'s customers regarding their questions. Support by telephone, email or other.

Skills Required:
- Italian and/or Spanish Native Speaker (Eliminatory)
- Strong knoweledge in the English Language
- Contact Centre Inbound Helpdesk Experience (minimum 6 months - preferable)
- Experience in dealing with customers and solving problems
- Experience with all MICROSOFT products (operative systems, online games, etc)
- Excelent Comunicational skills
- Passionate About MICROSOFT

Work Schedule: Monday to Friday - 08h00-17h00

Salary: Base Salary + Lunch Fee + Bonus Incentive Plan
Bonus will start to be paid after 3 months at work

Training: 4 to 6 weeks. Training will be fully paid by Sitel if completed with Success. Work contract will start on the first day of training.

Please kindly Send your Application (English CV) clicking "Candidatar-se" REF:ITALIAN&SPANISH SUPPORT

In Sitel Lisbon, our biggest asset is our people and is for them that we work every day to make our company one of the best places to work in Lisbon. Come and meet Sitel!

View the original article here

Helpdesk Analyst / 1st Line Support - Leeds, Yorkshire

The Ashdown Group has been engaged by a major manufacturing business based in the Leeds area to assist them in finding an additional member for their 1st Line Support team. The role will be mainly telephone based and you will be expected to resolve a number of the simpler issues that will be called in, while quickly recognising those issues that will need to be escalated to the second or third line teams.

The ideal candidate will have a recognised academic qualification or industry accreditation and will ideally have some experience in a technical support environment to offer. Knowledge of Microsoft desktop operating systems and MS Office is a minimum requirement. Only candidates with very strong communication skills will be considered for this role and you must have a confident, friendly telephone manner.

If you feel that you have the skills and aptitude to succeed in a role of this nature, please submit a current copy of your CV quoting reference ASH01011SW in your SUBJECT LINE.

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Balfor Recruitment is currently recruiting for a 2 Second Line Helpdesk Support Analyst to work for one of our Housing clients for a 3 month contract based in the West Midlands.

The role of the 2 Second Line Support Analyst will be to provide 2nd line IT system support to users. You will manage incidents through to resolution, ensure incidents are resolved in a timely manner, and be proactive in contributing to teamwork and cross-functional working. You will be providing continuous support to ensure smooth operational running of the service.

It is essential that the 2nd Line Support Analyst must have extensive experience working within a 2nd line support role. You must be able to work on your own initiative. Candidates must have experience working with in a Windows environment. Experience working in an ITIL environment would be advantageous.

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