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Individuals in the Professional Services Sales discipline are responsible for growing the Services business in assigned accounts by consistently meeting customer requirements and ensuring the deployment, adoption and productive use of Microsoft technologies. They establish and nurture customer relationships, develop account strategies and plans, and manage a pipeline of Services opportunities while overseeing solution deployment and support. Success is measured by satisfied customers, long-term revenue potential in the account, and achievement of the annual quota.

The Services Executive (SE) is the end to end Services account relationship owner for our top tier Microsoft customers (typically in the Global or Major and Corporate Account Managed-Enterprise customer segments).

The SE:
•Is the single point of contact for all Services in their assigned accounts (internally with EPG and externally with customers/partners)
•Advises customer Business and Technology Decision Makers (BDM/TDM) how to best realize the value of their Microsoft technology investment through strategic business alignment, innovation, implementation, productive use and support.
•Is responsible for strategy, planning, marketing/positioning, crafting and selling our entire services portfolio (Enterprise Strategy, Consulting and Premier Support) deep into assigned account/s.
•Is accountable for attaining NWS (New Work Sold) targets and the agreed invoiced revenue quota for Product Group 1 (MCS) and Product Group 2 (Premier) in assigned account/s
Oversees the delivery of all contracted services to ensure account team alignment, customer connection and high overall satisfaction

Qualifications:
Bachelor’s degree/equivalent (required) or MBA/Master’s degree (preferred)

Experience:
Professional Services Sales, Software/Solution/Product Sales, Customer Relationship Management, Business Development, IT Consultation, Enterprise Architecture Planning, Project Management, IT Solution Development, IT Solution Delivery and Implementation, IT Service Delivery, Operations and Support.

Competencies:
Building Customer Partner Relationships, Confidence, Cross-Boundary Collaboration, Drive for Results, Impact and Influence, Interpersonal Awareness, Product & Technology Expertise, Strategic Sales Planning, Team Leadership, Value Selling

Training and certification:
Sales: Sales Management, Account Management, Account Based Marketing, Complex Sales training (e.g., Miller Hyman, Spin, Michael Bosworth, Holden, TAS - Target Account Selling, etc.), Sales Methodologies (equivalent to MSSP), Sales tools - Account Planning, Customer Relationship and Opportunity Management (e.g. Siebel, GSX or other), Complex Deal structuring (e.g. QADC)
Business: Territory Planning, Business development, Negotiation, Financial analysis, Pipeline Management
Information Technology: IT Governance (e.g. COBIT), Enterprise Architecture fundamentals, methods and concepts (e.g. Zachman framework, OMG’s model driven Architecture framework etc.), Business process management, IT Implementation (e.g. CMM and CMMI),
Delivery: IT Service delivery and support management (e.g. ITIL Foundation), Project Management fundamentals (e.g. PMI, Six Sigma )

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In Microsoft Services, we help businesses around the world to accelerate the power of Microsoft products and technologies. Working with 60,000 partners worldwide on some of the largest and most complex technological challenges around, we provide technical consulting and support services to 54 million customers.

If you’re a talented sales person with the persuasive skills needed to sell professional services to some of the biggest global brands, join us at the top end of the technology market and become the face of one of the world’s leading IT companies.

We know the amazing impact that our technology can have on a business. Here you’ll use your significant sales skills to help paint that picture for our clients. With a winning combination of business development, account management and commercial acumen, you’ll bring Microsoft’s enterprise product set to life.

Helping customers to realise and visualise the value of technological investment, you’ll bring in IT consultants to walk your talk and define the solution. So whilst you won’t be delivering the resulting project, as with most relationship sales roles, you’ll want to make sure it all runs smoothly. Generating promising leads and solid sales, you’ll establish relationships, develop account strategies, create contracts, handle pricing and negotiate with the large organizations on our enviable customer list. In short, doing all you can to make sure our clients are all smiles.

It’s your chance to:

- Work with a multinational player at the top of the market
- Join an expert team and become a primary point of contact on big projects for large, interesting customers
- Learn a lot through training and living out our sales methodologies, built on best practice
- Sell Microsoft as a brand - as well as our professional services and technology

The Services Solution Sales Professional (SSSP) is primarily responsible for positioning, crafting and selling specific Services solutions or offerings into targeted Microsoft customer accounts.

The SSSP is:

- An overlay sales role providing a specialty sales capability at the sales location level
•Advises customer Decision Makers how to best realize the value of their Microsoft technology investment through innovation, implementation and productive use
- Responsible for marketing, positioning, crafting and selling specific consulting type service lines and offerings (advisor and consulting business areas) across accounts in a given sales location (could also be at the world-wide and area level)
- Accountable for attaining the agreed invoiced revenue quota for Product Groups (PG)
- May oversee the delivery of services to ensure high overall customer satisfaction

Qualifications:
Bachelor’s degree/equivalent or MBA/Master’s degree (preferred)

Skills:
- An appreciation and understanding of what IT can do for your customers, but not necessarily detailed operational knowledge
- Strong sales skills and the ability to ask the right sales questions, from why change is needed to budgets to the decision-making process
- Ability to navigate a complex business to get the answers you need
- Tenacious sales instinct yet able to nurture client relationships

Training and certification:
Complex/Solution Sales training, Sales Methodologies, negotiation skills

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Purpose:
The purpose for this role is to drive merchandizing and branding excellence for Microsoft consumer products (Hardware, Mac Office, Windows, Office FPP and Windows Phone) in Retail by working closely with both sales and marketing to develop and execute channel marketing activities including Point of Sales display merchandising, Retail Sales Promoters (RSP) training, retail display infrastructure development and deployment, retailer and Microsoft roadshows and etc. The role will need to provide thought leadership and strategic direction on Microsoft branding and presence in retail. The role will also require him/her to manage an outsourced Retail Services team to ensure that all retail merchandizing activities are executed efficiently and effectively.

Key Responsibilities:
Primary Responsibilities include:
1. Working closely with Category Managers and Business Group (BG) Leads to develop merchandizing collaterals and POPs that can be effectively implemented at retail with maximum impact.
2. Work with vendors and sales team to develop and deploy innovative merchandizing shelving in key retailers that meets Microsoft’s brand standards while ensuring high ROI.
3. Manage an outsourced Retail Services team to ensure that monthly objectives are met as well as driving a high level of visual merchandizing standard at retail and operational efficiency and effectiveness.
4. Working thru the Retail Services team to ensure Microsoft retail assets such as gondolas, demo kiosks, LCD TVs, POPs, etc are all accounted for at all times.
5. Organize and execute any consumer road shows while ensuring high ROI and channel marketing effectiveness so as to meet sales objectives during the events.
6. Support retailer led roadshows with relevant POS merchandising, demo kiosks and product display gondolas as well as promoter deployments.
7. Work with sales team to support and execute their channel promotions such as in store demand generation activities or partner events such as awards night and incentives programs.
8. Work with account managers to identify best locations for display and/or shelving investments so as to increase Microsoft’s presence in the retail space.
9. Develop and execute a systematic approach to RSP readiness so as to ensure that training goals are met together with a high level of effectiveness.
10. Ensure PC aisle at retail are well positioned to drive the value of Windows and increase Office attach thru creative retail POS.
11. Ensure all projects undertaken are completed within budget, on time and meeting KPIs together with a high level of partner satisfaction.

Preferred Working Experience:
Candidate need to have 7+ years of experience in retail marketing or channel marketing dealing with consumer or IT products in large MNCs with proven success in working with large retail accounts.

Education:
Degree preferred.

Skills/Abilities:
- Strong knowledge of retail and retail business models in market;
- Strong knowledge of Microsoft products and good working knowledge of competitive products;
- Strong presentation, interpersonal, organizational and communication skills with multiple levels internally and externally; ability to work in team structure.
- Ability to analyze and respond to company and industry data and to assess trends.
- Ability to communicate with people at different levels.
- Strong drive for success and highly goal driven
- Resourceful and creative in seeking solutions around problems while working in a highly dynamic environment.
- Passionate about retail and consumer business.
- Ability to multitask with high level of execution efficiency
- Experience in marketing communication would be an advantage
- Candidate must demonstrate a track record of proven results in like responsibility

Disclaimer
This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on the specific assignment or group

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Since our establishment in 1992, we have successfully assisted a wide variety of companies and business entities in Singapore to recruit qualified and competent individuals from various parts of Asia.

Our team of professional and friendly staff has gained us a wide network of satisfied corporate clients and job applicants.

Our commitment is to deliver effective employment solutions to our clients, whether individuals or organizations, at the highest level of service, so as to contribute to their success.

Responsibilities: To manage the logistics activities of designated key account/ siteEffectively and continuously explore initiative and implement programs to improve qualityResponsible to meet operational key performance indicatorReviewing and monitoring performance of operation & suppliersEstablish relationship with potential/ Existing clientsLead a team of customer service officer/ Delivery personnel and operational staff in handling daily services and warehousing operation.Requirements:

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Services Lead - Indonesia
Job Description
The Services Lead (SL) Indonesia is responsible for the enterprise services business for Indonesia. This position will drive overall Services Strategy for Indonesia and provide a single services focal point and leadership; will be responsible for managing day to day sales operations and delivery of key Services to our supported customers. This includes having an individual and team quota target for sales of Microsoft Services. The Services Lead will own establishment of the Rhythm of Business within the subsidiary which includes reporting of subsidiary critical measurements.
Responsibilities:
1. Decision making regarding Indonesia’s overall Services strategies and managing a business of P&L through ensuring effective execution of Services strategies and offerings.
2. Manage P&L with successful track record in meeting and exceeding revenue targets and customer/partner satisfaction. Primary focus is to drive the sales strategy and execution to ensure revenue targets and category wins are achieved. Must understand and implement effective services management processes, systems and infrastructure (i.e., pipeline management, forecasting, etc) to meet fiscal goals.
3. Has direct responsibility for Sales and performance and execution of contracts on behalf of the Region. In addition, the SL will have an individual and a team based quota target to achieve with the sales of Microsoft’s professional services.
4. Directly manage the team responsible for delivery of Premier Support to our key customers
5. Has impact in their Services/Sales geography and can help shape sales and services strategy through actions, deliverables, and best practices.
6. To shape thinking for future opportunities and how we sell and grow consulting and solutions services to increase product sales in their Subsidiary/geography and Region.
7. The role is responsible for implementation of tools and processes within the subsidiary to support increased efficiencies using WW Operations guidelines.
8. Establishing the Rhythm of Business within the subsidiary which includes reporting of subsidiary critical measurements.
9. The role is responsible for alignment with Enterprise and Partner Group (EPG) to ensure a “One Microsoft” approach to our customers/partners.The role is a subsidiary leadership role and must contribute and support the overall business success, people success and leadership agenda of the subsidiary
10. Direct people-management responsibility for a local sales team and indirect responsibility for local delivery. Will have to motivate people, support our diversity efforts, drive performance management, attract the great people, retain the great employees and “raise the bar” on the general quality/capability of our services professionals. Must be a positive role model for all of the services organization.
11. To deliver the Services messages internally and externally and develop/maintain executive relationships with Services partners and customers. At times will have to interact with the press, but limited to customer success stories.
Core Competencies
• Confidence
• Cross-Boundary Collaboration
• Impact and Influence
• Interpersonal Awareness
Qualifications
• Sales and sales management experience with enterprise scale customers and solutions.
• Services experience
• BA/BS degree or equivalent and a significant amount (minimum 10 # 15 years) of experience combining relevant work in technology leadership & strategic planning, financial planning for professional services, and consulting.
• Must have a deep understanding of markets, customers and related technology.
• Must have the background to provide leadership in the practice and a demonstrated effectiveness in consulting and client management.
• Must have senior Business skills in order to coach management team to develop great strategic thinking about their business.
• Ability to shape thinking for future opportunities and how we sell and grow consulting and solutions services to increase product sales in Indonesia and how to successfully deliver Offerings, Solutions and maintain high Customer and Partners satisfaction in an efficient organization.

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Project Manager
Kalimantan Timur (Indonesia)

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Purpose:

The purpose for this role is to drive merchandizing and branding excellence for Microsoft consumer products (Hardware, Mac Office, Windows, Office FPP and Windows Phone) in Retail by working closely with both sales and marketing to develop and execute channel marketing activities including Point of Sales display merchandising, Retail Sales Promoters (RSP) training, retail display infrastructure development and deployment, retailer and Microsoft roadshows and etc. The role will need to provide thought leadership and strategic direction on Microsoft branding and presence in retail. The role will also require him/her to manage an outsourced Retail Services team to ensure that all retail merchandizing activities are executed efficiently and effectively.

Key Responsibilities:

Primary Responsibilities include:

1.Working closely with Category Managers and Business Group (BG) Leads to develop merchandizing collaterals and POPs that can be effectively implemented at retail with maximum impact.

2.Work with vendors and sales team to develop and deploy innovative merchandizing shelving in key retailers that meets Microsoft’s brand standards while ensuring high ROI.

3.Manage an outsourced Retail Services team to ensure that monthly objectives are met as well as driving a high level of visual merchandizing standard at retail and operational efficiency and effectiveness.

4.Working thru the Retail Services team to ensure Microsoft retail assets such as gondolas, demo kiosks, LCD TVs, POPs, etc are all accounted for at all times.

5.Organize and execute any consumer road shows while ensuring high ROI and channel marketing effectiveness so as to meet sales objectives during the events.

6.Support retailer led roadshows with relevant POS merchandising, demo kiosks and product display gondolas as well as promoter deployments.

7.Work with sales team to support and execute their channel promotions such as in store demand generation activities or partner events such as awards night and incentives programs.

8.Work with account managers to identify best locations for display and/or shelving investments so as to increase Microsoft’s presence in the retail space.

9.Develop and execute a systematic approach to RSP readiness so as to ensure that training goals are met together with a high level of effectiveness.

10.Ensure PC aisle at retail are well positioned to drive the value of Windows and increase Office attach thru creative retail POS.

11.Ensure all projects undertaken are completed within budget, on time and meeting KPIs together with a high level of partner satisfaction.

Preferred Working Experience:

Candidate need to have 7+ years of experience in retail marketing or channel marketing dealing with consumer or IT products in large MNCs with proven success in working with large retail accounts.

Education:

Degree preferred.

Skills/Abilities:

-Strong knowledge of retail and retail business models in market;

-Strong knowledge of Microsoft products and good working knowledge of competitive products;

-Strong presentation, interpersonal, organizational and communication skills with multiple levels internally and externally; ability to work in team structure.

-Ability to analyze and respond to company and industry data and to assess trends.

-Ability to communicate with people at different levels.

-Strong drive for success and highly goal driven

-Resourceful and creative in seeking solutions around problems while working in a highly dynamic environment.

-Passionate about retail and consumer business.

-Ability to multitask with high level of execution efficiency

-Experience in marketing communication would be an advantage

-Candidate must demonstrate a track record of proven results in like responsibility

Disclaimer

This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on the specific assignment or group

View the original article here

Individuals in the Professional Services Sales discipline are responsible for growing the Services business in assigned accounts by consistently meeting customer requirements and ensuring the deployment, adoption and productive use of Microsoft technologies. They establish and nurture customer relationships, develop account strategies and plans, and manage a pipeline of Services opportunities while overseeing solution deployment and support. Success is measured by satisfied customers, long-term revenue potential in the account, and achievement of the annual quota.

The Services Executive (SE) is the end to end Services account relationship owner for our top tier Microsoft customers (typically in the Global or Major and Corporate Account Managed-Enterprise customer segments).

The SE:

- Is the single point of contact for all Services in their assigned accounts (internally with EPG and externally with customers/partners)

- Advises customer Business and Technology Decision Makers (BDM/TDM) how to best realize the value of their Microsoft technology investment through strategic business alignment, innovation, implementation, productive use and support.

- Is responsible for strategy, planning, marketing/positioning, crafting and selling our entire services portfolio (Enterprise Strategy, Consulting and Premier Support) deep into assigned account/s.

- Is accountable for attaining NWS (New Work Sold) targets and the agreed invoiced revenue quota for Product Group 1 (MCS) and Product Group 2 (Premier) in assigned account/s

Oversees the delivery of all contracted services to ensure account team alignment, customer connection and high overall satisfaction

Qualifications:

Bachelor’s degree/equivalent (required) or MBA/Master’s degree (preferred)

Experience:

Professional Services Sales, Software/Solution/Product Sales, Customer Relationship Management, Business Development, IT Consultation, Enterprise Architecture Planning, Project Management, IT Solution Development, IT Solution Delivery and Implementation, IT Service Delivery, Operations and Support.

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Salary: £8.75 + holiday

Location: Chesterfield

Job Type: 12 months contract (possibility to extend)

Start date: ASAP

Customer Services Analysts provide remote support to customers in a busy and ever-changing environment.  The position requires a high percentage of problem resolution various diagnostic tools and inter-personal skills to guide users through situations, thus providing the highest levels of client support and satisfaction.

Ideally the candidate should be able to demonstrate Service Centre experience as well as 12 months IT experience.  Knowledge of the MS-office suite. A key part of the role is having excellent Customer Service Skills.

Demonstrates ability to establish and meet customer requirements, accurately recording customer requirements and updating information coherently with intelligible and relevant comment.

Additional Information:

If you are interested in being considered for the position of French speaking Customer Services Analyst role please send your CV asap.

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Language Talent is a leading specialist multilingual recruitment agency. Please bear in mind that you may not hear from us straight away. Due to the high level of applications we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position

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Job Summary

Under the control of an Area Manager or Refuse manager and to achieve and maintain a clean, safe and secure Public Realm.

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