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Lead Field Services Job

GE (NYSE: GE) works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE works. For more information, visit the company's website at www.ge.comU.S. State, China or Canada Provinces: The Lead Field Services demonstrates leadership in communicating business goals, programs, and processes for an area or business segment. In this role you will use your experience or expertise to solve problems, develop and execute objectives for self and others, and have the ability to effect short-term and some long-term business goals.
· Support Regional Manager in the supervision and direction of Field Service Technical Representatives
· Assist in developing common technical procedures and driving technical solutions throughout the region
· Responsible for field service / technical work
· Responsible for opening work order files for Field Service projects
· Coordinate all cost associated with Field Service projects, collect all data from representatives when job is completed
· Attach all backups to Oracle projects for billing purposes
· Print invoice after it is issued, attach backup and send to customers for payment
· Resolve any supplier / customer problems, with Accounts Receivable or Accounts Payable
· Provide customs import and export advice and guidance for tooling and parts as required
· Assist with revenue and customs audits when required
· Monitor offsite Field Service warehouse activity- process utility/service invoices for payment. Arrange contracts for: lease extension, phone service, disposal services, copier services, etc.
· Assist with setup for new employees
· Issue credit memos when required; maintain files for customer Tax Exemption Certificates
· Provide proof of current liability insurance and workman's compensation certificates to customers when requested· Bachelor's degree from an accredited university or college (or a high school diploma/GED with at least 4 years of experience in a customer interface role)
· At least 3 additional years of customer interface experienceAdditional Eligibility Qualifications: · Bachelor's degree in Engineering is preferred · Ability to work well under pressure, in a fast-paced environment · Six Sigma training is preferred · Strong oral and written communication skills · Strong interpersonal and leadership skills
Job Segments: Database, Oracle, Warehouse, Accounts Payable, Liability, Technology, Manufacturing, Finance, Insurance

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Lead Field Services Job

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