Retail Services Manager Job (Jakarta, ID)

Purpose:

The purpose for this role is to drive merchandizing and branding excellence for Microsoft consumer products (Hardware, Mac Office, Windows, Office FPP and Windows Phone) in Retail by working closely with both sales and marketing to develop and execute channel marketing activities including Point of Sales display merchandising, Retail Sales Promoters (RSP) training, retail display infrastructure development and deployment, retailer and Microsoft roadshows and etc. The role will need to provide thought leadership and strategic direction on Microsoft branding and presence in retail. The role will also require him/her to manage an outsourced Retail Services team to ensure that all retail merchandizing activities are executed efficiently and effectively.

Key Responsibilities:

Primary Responsibilities include:

1.Working closely with Category Managers and Business Group (BG) Leads to develop merchandizing collaterals and POPs that can be effectively implemented at retail with maximum impact.

2.Work with vendors and sales team to develop and deploy innovative merchandizing shelving in key retailers that meets Microsoft’s brand standards while ensuring high ROI.

3.Manage an outsourced Retail Services team to ensure that monthly objectives are met as well as driving a high level of visual merchandizing standard at retail and operational efficiency and effectiveness.

4.Working thru the Retail Services team to ensure Microsoft retail assets such as gondolas, demo kiosks, LCD TVs, POPs, etc are all accounted for at all times.

5.Organize and execute any consumer road shows while ensuring high ROI and channel marketing effectiveness so as to meet sales objectives during the events.

6.Support retailer led roadshows with relevant POS merchandising, demo kiosks and product display gondolas as well as promoter deployments.

7.Work with sales team to support and execute their channel promotions such as in store demand generation activities or partner events such as awards night and incentives programs.

8.Work with account managers to identify best locations for display and/or shelving investments so as to increase Microsoft’s presence in the retail space.

9.Develop and execute a systematic approach to RSP readiness so as to ensure that training goals are met together with a high level of effectiveness.

10.Ensure PC aisle at retail are well positioned to drive the value of Windows and increase Office attach thru creative retail POS.

11.Ensure all projects undertaken are completed within budget, on time and meeting KPIs together with a high level of partner satisfaction.

Preferred Working Experience:

Candidate need to have 7+ years of experience in retail marketing or channel marketing dealing with consumer or IT products in large MNCs with proven success in working with large retail accounts.

Education:

Degree preferred.

Skills/Abilities:

-Strong knowledge of retail and retail business models in market;

-Strong knowledge of Microsoft products and good working knowledge of competitive products;

-Strong presentation, interpersonal, organizational and communication skills with multiple levels internally and externally; ability to work in team structure.

-Ability to analyze and respond to company and industry data and to assess trends.

-Ability to communicate with people at different levels.

-Strong drive for success and highly goal driven

-Resourceful and creative in seeking solutions around problems while working in a highly dynamic environment.

-Passionate about retail and consumer business.

-Ability to multitask with high level of execution efficiency

-Experience in marketing communication would be an advantage

-Candidate must demonstrate a track record of proven results in like responsibility

Disclaimer

This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on the specific assignment or group

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