Premier Field Engineer Job (Jakarta, ID)

JOB DESCRIPTION

Position Title: Premier Field Engineer - Dedicated Support Engineer

Department: Premier Field Engineering, CSS, Southeast Asia Region (SEA)

Reports To: Premier Field Engineering Manager, SEA

Responsibilities:

Deliver a high quality customer and partner experience through timely and effective response and resolution to customers. Ensure the success of Microsoft products within customers' IT operations by providing deep technical skills for proactive and reactive delivery that involve technically complex or politically sensitive situations in large, enterprise-scale environments.

Provides strategic vision and guidance for successful implementation of customer solutions through developed trusted advisor relationships and successful integration of Microsoft products into customer engagements.

Collaborate with internal groups and teams, partners, industry (account teams, product teams, CSS, PFE, MCS, COE)

Responsible for the detailed isolation, repro, and analysis of MS Developer product and database support issues and working the issue to resolution. The position requires you to go onsite to a customer location and help in the root cause analysis and resolution. Scheduled travel is expected. Overnight travel is expected for critical reactive onsite technical support.

Experience and Skills Requirement:

Candidates must have 3-6 years experience in technical support within large network environments.

Primary Technical Abilities:

Possesses deep technical expertise in ASP, ASP.Net, .Net Framework, WCF, VSTS, Visual Studio.NET, IIS, SQL Server, MOSS, C#, VB.Net, C/C++, AJAX/SOAP/XML and scripting, COM/DCOM/COM+, MSMQ, B2C and B2B applications, development with .NET languages, data access technologies, transaction processing, networking. The job also would involve troubleshooting custom applications built on top of the above products. Practical Win32 user mode debugging and managed code debugging are preferred skills.

The successful candidate must possess excellent knowledge of debugging tools and development skills, performance monitoring and tuning

Accountable for root cause analysis, prevention and knowledge transfer, identifies routine bugs.

Solves complex technical problems through sound, creative troubleshooting.

Examines possible workarounds and escalates as required.

Must have solid understanding of client/server, networking, and Internet technologies fundamentals

Ability to enhance the technical expertise of peers via the development of product training, mentoring of new hires, and team content development

Communication skills:

Technical writing skills and Presentation/Training skills

Must possess the ability to work independently with minimal management supervision and as part of global team of engineers

Customer Service Skills:

Responsiveness to customers: Deals effectively with customers amid highly sensitive situations, responsible for ongoing customer communication and satisfaction.

Demonstrated aptitude for providing exceptional customer service in politically charged environments

Secondary expertise in one or more of the following products:

SharePoint development, Biztalk, EPM/Project Server, Win32 API, Debugging tools for Windows,

Windows, Active Directory, Clustering.

Education:

University degree, preferably in Computer Science, is required.

MCSE, MCAD, MCSD and MCDBA strongly preferred. Will consider related field (or equivalent) experience.

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