About Tech Mahindra

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise™. We are a USD 2.7 billion company with 84,000 professionals across 49 countries, helping over 500 global customers including Fortune 500 companies. Our Consulting, Enterprise and Telecom solutions, platforms and reusable assets connect across a number of technologies to derive tangible business value.

Job Details

Experience: 2+ Yrs & 5+ Yrs
Work Location: Jakarta, Indonesia

Citizenship: Indonesian

Senior Talend ETL Developer:

Should have minimum 5+ years of experience.

Strong experience in ETL – Talend  expert in Talend ETL tool features functions.

Local Indonesian is mandatory

Document workflows and results of business analysis and obtain sign-off from client on the specifications.

Understand Business & Technical Requirements – Ability to liaise with business users/Business analysts and understand functional specifications and business requirements.

Conduct Meetings and correspond with source systems’ to ascertain technical requirements and finalize data model & ETL flows design.

Conduct ETL Analysis – Understand and validate high-level functional specifications, High-Level Source-Target mappings and understand business rules.

Conduct ETL Design and preparing ETL design documents/technical specifications- Identify transformation rules, design specific ETL processes to achieve the requirements and detail the elaborated Source-Target maps into Program/Technical specifications.

Creating audit scripts for testing data validations.

Conduct System & Integration Testing and write technical test cases- Development of test plans for modules to test all required functionality and possible failure causes.

Strong knowledge in XML data format, strong experience in RDBMS to XML transformation

Bridge between technical project team and end users based at onsite as well as offshore and drives offshore development.

Talend ETL Developer

Should have Minimum 2+ years of experience

Must have hands-on experience on ETL –Talend familiar with Talend ETL studio features and functionalities

Local Indonesian is mandatory

Should be able to understand High level technical design & translate to low level design of data mapping in Talend.

Should be able to review code/design

Should be able to write/review test cases for Unit testing/SIT

Should be able to support code promotion to different environments.

Understand XML data format and experiece in rdbms transformation to XML format

Interested candidates can send the profile to rs0079217@techmahindra.com along with the below details

Details required:
• Current Salary:
• Expected Salary:
• Time required to join:
• Current location:

Kindly forward this mail to your friends/colleagues who have relevant experience as below. You may also refer them for this job opportunity.

Thanks & Regards

Ravi Kumar Sarai| RMG | Tech Mahindra

Mobile: +62 87889898015

Email:  rs0079217@techmahindra.com | www.techmahindra.com

View the original article here

PFE SEA Group Manager

PREMIER FIELD ENGINEERING MANAGER - SOUTH EAST ASIA (SEA)

TITLE:
Premier Field Engineering (PFE) Group Manager SEA

PREFERRED LOCATION:
South East Asia (Singapore, Malaysia, Philippines, Indonesia, Thailand)

Do you want to grow an industry-leading group of technical heroes and mentors? Do you have a passion to achieve greatness within yourself and your team? Do you possess capabilities to bridge partnerships and enable change while attracting, recruiting and retaining world-class technical talent?

ABOUT PREMIER FIELD ENGINEERING:
As Group Manager for the Premier Field Engineering business across SEA, you will lead a talented technical team who deliver proactive services to our Premier customers.

Premier Field Engineers are the technical depth of Microsoft located in the field. The team are experts in optimizing and supporting IT infrastructure, by delivering Risk Assessment Programs (RAP), Workshops, Dedicated Support Engineering, Deployment Support and Rapid Onsite Support. The focus is on a support lifecycle of proactive services to assess the health of a current implementation through to planning a prescription for health to stabilise, educate, prevent and optimise IT infrastructure.

THE ROLE OF PFE GROUP MANAGER:
The PFE Group Manager is accountable for an end-to-end services business in all 8 countries within SEA. The current team of 63 engineers and 4 managers is spread throughout this mix of both mature economics (Singapore and Malaysia) and more developing economies (Philippines, Indonesia, Thailand, Brunei, Vietnam and Sri Lanka). Strong regional experience and the ability to work closely with the key stakeholders in Services and EPG are critical to success in this role.

As a second line leader, you will hire, develop and retain a large team of industry leading field service engineers. This customer-focused environment will allow greater Microsoft platform adoption. You will be accountable for the management, leadership, operations and delivery across a field services delivery business including hiring, staffing, training, service offerings, negotiations, development of the service delivery organization, performance management, talent management and financial results.

PROVEN SKILLS WE ARE LOOKING FOR:

BRIDGE BUILDER
Collaborate and develop deep relationships with customers, partners and developers across the South Central United States, by demonstrating deep understanding of area trends and businesses, exhibiting technical expertise, executive maturity, end-to-end business acumen, and establishing mutually beneficial trust-based relationships.

Results include a clear track record of helping customers/partners/clients achieve and evolve business objectives in line with geographical area and Microsoft business objectives and execution of high quality customer delivery model resulting in future business development/revenue generation opportunity.
Be recognized as visible role model for bridge building behavior and positive intent.

VALUE SELLING
Demonstrated capabilities in opportunity pipeline management, constructing viable narratives relating to the components offered across the technical portfolio of Premier Field Engineering that aligns to customer business objectives and outcomes. Partner collaboratively with Premier and Sales to identify specific opportunities for services that result in a cumulative account plan enabling growth in support services.

INNOVATION
Ability to recognize area-wide trends (locally maximize product value proposition) and apply proven technical expertise to create new solutions for customer/partner scenarios and to leverage, adapt, and apply centrally-driven innovation platforms. Results include influence over local strategies, services delivery innovation (to include operations, staffing, people management), and driving incremental revenue by identifying and meeting emerging customer needs.

CHANGE ENABLER
Ability to generate support through credible leadership, planful and articulate communication, motivation, and recognizing/addressing across a team. Results include successful implementation of district-wide organizational or cultural change, scaling and supporting change.

OPERATIONAL EXCELLENCE
Ability to systematically build and deliver against aggressive budgets, solve complex problems, lead people and resources to deliver beyond-expected results to accrue to long-term value, and influence positive outcomes through planning, project management, people management, and technical capabilities. Partner with teams across Microsoft to establish systems and processes through anticipation. Demonstrate ability to engage and maximize relationships with supporting functions such as Finance, Human Resources and Operations. Results include advancing the "art of support," strong people scorecard results, high customer satisfaction and loyalty scores, and exceptional service delivery.

CUSTOMER LOYALTY
Be actively engaged in the customer accounts within your district. Manage escalations in your region.
Work closely with internal Microsoft business partners and anticipate future support needs and development strategies.
Works to develop and enhance cooperative interdepartmental relations and communications within Microsoft.
Acts on issues involving external groups that effect customer loyalty.
Ensure that customer feedback is listened, acted upon and within Microsoft.
Ensure industry-leading service delivery through a customer-focused culture.

BUILDING TEAMS:
Ability to attract, develop, retain, manage and share technical talent. Role model Microsoft and personal values and drive business initiatives. Create an industry-leading field services delivery team, build diverse and inclusive teams, enable an environment in which people can do their best work, and identify/develop future successors and team members. Demonstrate subject matter expertise in management/leadership/innovation within Microsoft, and/or non-Microsoft forums.

The descriptions of desired capabilities and proficiencies are as follows:

Impact and Influence: the ability to generate support from others to achieve the desired business outcomes, especially in situations where there is no clear "ownership" of the issues under discussion. People who exhibit this competency apply it in a planned and strategic way, never randomly. They motivate people to want to follow them even when they don't have to. They are credible leaders.
Creates influence strategies that cut across organizational boundaries to achieve broad business outcomes
Secures strategic alliances or partnerships to gain widespread support
Enlists commitment by involving others early and often; builds behind-the-scenes support for ideas, strategies, and goals

Confidence: Pushes self and organization to take on challenges; likes challenges and is excited by them
Looks for and obtains new responsibilities; believes he or she can be successful in a new role or activity with persistence and hard work
Challenges others respectfully when he or she disagrees with them, stating his or her view clearly and confidently

Market Analysis and Opportunity Identification: the ability to assess markets and trends and to determine opportunities for Microsoft to provide customers and partners with value-added products or services or to engage with them in new and valued ways.
Establishes a strategy for addressing complex and emerging markets over time
Ensures that cross-company strategies and business models support long-term goals for Microsoft

Project Management: the art of creating accurate and effective schedules with a well-defined scope while being personally accountable for the execution and invested in the success of the project. People who exhibit this competency effectively and continuously manage risks and dependencies by making timely decisions while ensuring the quality of the project.
Proactively identifies implications of related internal and external business conditions to risks and dependencies
Instills a system and culture that facilitates effective decision-making across organizations, product lines, or portfolios
Evaluates project results against related examples and incorporates best practices and key learning’s for future improvements
Champions business value across multiple organizations and gains alignment and commitment to prioritization to ensure long-term project deliverables

Strategic Prioritization: asking effective questions and understanding broad business issues and relating the details to broader contexts. People who exhibit this competency understand what is critical before making decisions, but are also able to make correct decisions with incomplete or limited information
Demonstrates deep insight in understanding what is critical to the business in order to make appropriate administrative decisions directly impacting Microsoft Executive(s) or business division(s)
Balances the need for more information with business, customer and strategy considerations in order to make appropriate administrative decisions directly impacting Microsoft Senior Executive(s) and/or the business division(s)
Demonstrates exceptional ability to effectively re-prioritize and change direction in response to volatile and unpredictable situations

Value Selling: establishing a foundation for how Microsoft technologies and services can meet customer/partner needs and the needs of their target audience while helping them to be successful and to grow their business. People who exhibit this competency are able to capitalize on a deep understanding of a customer/partner to effectively align the value proposition of the products, technology, and services to the customer/partner's overall strategies and needs.

Cultivates the image of Microsoft as a valued business partner that serves a wide range of customers/partners by aligning the vision for Microsoft technology/services with future ind

View the original article here

Do you enjoy working with large Enterprise customers and understand what it takes to achieve the highest levels of customer satisfaction? Can you spot the trends in customer technical support use and use this knowledge to make them more efficient and effective? Does understanding a broad range of Microsoft products and being an expert at describing their value interest you?

Microsoft Services help customers realize their full potential through accelerated adoption and productive use of Microsoft technologies. We are a global team of exceptional people who deliver world class services with partners, earning customer confidence, trust, and loyalty by Improving the overall Customer and Partner Experience, Serving as the customer advocates within Microsoft and Driving customer-centric product improvement

The Technical Account Manager (TAM) provides support delivery management of Premier issues and services designed to improve customer IT operational health in assigned account(s)
The TAM:
- Is the trusted advisor to the account’s Customer Support Manager (CSM) and the Microsoft owner of the customers IT operational health
- Manages support delivery on reactive incidents provided by Microsoft CSS
- Knowledgeable on a wide range of Microsoft technology with industry recognized IT Operations certification
- Maintains Support Delivery Plans that capture situation and analysis for IT Health improvement - also used by sales opportunities and renewal
- Manages the delivery and follow-up of proactive support designed to reduce reactive support cases and costs

The value the TAM brings to the customer is successful operation, and hence realization of value, of Microsoft products. The value the TAM brings to Microsoft is increased customer satisfaction, reduced support costs, and awareness needed around product improvements.

The Technical Account Manager is the only long term, relationship based, customer facing support role.

Qualifications
3-5 years related experience.
BA/BS degree in Computer Science, Engineering.
Competency in Analytical Problem Solving, Building Customer/Partner Relationships, Confidence, Cross-Boundary Collaboration, Impact and Influence, Interpersonal Awareness, Project Management, Strategic Insight, Product & Technology Expertise , Value Selling.
Training and certification in ITIL Foundation Certificate - required

View the original article here

Services Lead - Indonesia
Job Description
The Services Lead (SL) Indonesia is responsible for the enterprise services business for Indonesia. This position will drive overall Services Strategy for Indonesia and provide a single services focal point and leadership; will be responsible for managing day to day sales operations and delivery of key Services to our supported customers. This includes having an individual and team quota target for sales of Microsoft Services. The Services Lead will own establishment of the Rhythm of Business within the subsidiary which includes reporting of subsidiary critical measurements.
Responsibilities:
1. Decision making regarding Indonesia’s overall Services strategies and managing a business of P&L through ensuring effective execution of Services strategies and offerings.
2. Manage P&L with successful track record in meeting and exceeding revenue targets and customer/partner satisfaction. Primary focus is to drive the sales strategy and execution to ensure revenue targets and category wins are achieved. Must understand and implement effective services management processes, systems and infrastructure (i.e., pipeline management, forecasting, etc) to meet fiscal goals.
3. Has direct responsibility for Sales and performance and execution of contracts on behalf of the Region. In addition, the SL will have an individual and a team based quota target to achieve with the sales of Microsoft’s professional services.
4. Directly manage the team responsible for delivery of Premier Support to our key customers
5. Has impact in their Services/Sales geography and can help shape sales and services strategy through actions, deliverables, and best practices.
6. To shape thinking for future opportunities and how we sell and grow consulting and solutions services to increase product sales in their Subsidiary/geography and Region.
7. The role is responsible for implementation of tools and processes within the subsidiary to support increased efficiencies using WW Operations guidelines.
8. Establishing the Rhythm of Business within the subsidiary which includes reporting of subsidiary critical measurements.
9. The role is responsible for alignment with Enterprise and Partner Group (EPG) to ensure a “One Microsoft” approach to our customers/partners.The role is a subsidiary leadership role and must contribute and support the overall business success, people success and leadership agenda of the subsidiary
10. Direct people-management responsibility for a local sales team and indirect responsibility for local delivery. Will have to motivate people, support our diversity efforts, drive performance management, attract the great people, retain the great employees and “raise the bar” on the general quality/capability of our services professionals. Must be a positive role model for all of the services organization.
11. To deliver the Services messages internally and externally and develop/maintain executive relationships with Services partners and customers. At times will have to interact with the press, but limited to customer success stories.
Core Competencies
• Confidence
• Cross-Boundary Collaboration
• Impact and Influence
• Interpersonal Awareness
Qualifications
• Sales and sales management experience with enterprise scale customers and solutions.
• Services experience
• BA/BS degree or equivalent and a significant amount (minimum 10 # 15 years) of experience combining relevant work in technology leadership & strategic planning, financial planning for professional services, and consulting.
• Must have a deep understanding of markets, customers and related technology.
• Must have the background to provide leadership in the practice and a demonstrated effectiveness in consulting and client management.
• Must have senior Business skills in order to coach management team to develop great strategic thinking about their business.
• Ability to shape thinking for future opportunities and how we sell and grow consulting and solutions services to increase product sales in Indonesia and how to successfully deliver Offerings, Solutions and maintain high Customer and Partners satisfaction in an efficient organization.

View the original article here

recruiter : a-rajanp

Senior Consultant - Sharepoint

Job Description

Do you want to be a part of a company that’s driving technology innovation and changing the way we use technology in our everyday lives?

Microsoft Consulting Services (MCS) starts and ends with our ability to leverage technology to our customer’s benefit - to ensure this, all our people have access to the resources they need to achieve outstanding results.

Are you:

Ready to focus on being the expert with individual products, technologies, or solution space in complex environments?

Do you want to apply product knowledge to customer business solutions that impact to the bottom line of the company?

Are you interested in leveraging your technical skills to create innovative customer solutions?

Are you interested in having first-hand knowledge of the roadmaps for the broadest and most innovative technology stack available in today and tomorrow’s marketplace?

If you answered yes to these questions then Microsoft is the place to be.

Microsoft Services helps customers realize their full potential through accelerated adoption and productive use of Microsoft technologies. We are a global team of exceptional people who deliver world class services with partners, earning customer confidence, trust, and loyalty by Improving the overall Customer and Partner Experience. Microsoft Services act as the customer advocates within Microsoft and drives customer-centric product improvement. Consultants within Microsoft Services deliver technical solutions to customers allowing them to maximize their investment in Microsoft technology. Building upon solid IT project experience relative to their level, these consultants will work with Microsoft's partners to assist customers in:

The delivery of high quality engagements around Microsoft's solution areas, technologies and products in diverse client environments.

Stabilizing developed solutions using Microsoft methodologies in complex customer environments.

The design and development of integrated solutions using the latest Microsoft products and technologies.

Understanding the relevant application development, infrastructure and operations implications of the developed solution.

Results Specific business metrics results associated with this position include:

Billable utilisation

High Quality Solution Delivery: Development of solutions that are widely regarded as ‘best in class’

Customer Satisfaction: Delivery of projects with a high level of engagement quality that results in a high of customer

satisfaction metrics.

Knowledge sharing: Creation of intellectual property and knowledge sharing within and between practices.

Time Management: This includes management of billable time, training and holidays.

The focus of this position is the development of solutions that utilise new Microsoft technology, and helping others learn how to create similarly high quality solutions. This role will also lead the creation of case studies and references based on these solutions.

Position scope

The scope of this position is primarily based in Jakarta with an expectation that there will be a requirement for domestic and overseas travel, primarily in SEA region but possibly outside the region.

Decision making

Key decision making for this position relates to the planning and execution of customer engagements, the

management of customer relationships and supporting the team objectives. In general the role has the authority and the responsibility associated with the execution of services engagements however decisions relating to long term contractual engagements and resource commitments would be deferred to appropriate services personnel.

Strategy and Development

This position is expected to contribute to:

the ongoing skills development of the broader services team,

the risk assessment of specific development projects and market opportunities,

the development of business opportunities into projects.

People Management

There will be no direct reports associated with this position - however it is expected that this role may, in a project, lead a small group of developers from both customers and partners and will therefore require the skills required to manage small teams.

Communication/Business Relationships

It is expected that there will be ongoing interactions with most internal business areas. There is an expectation that this position will specifically interact with:

other areas within Services including professional support services and technical account mangers,

local branch personnel who are engaging with the customers including Account managers, Solution Specialists and Technical Specialists, ‘ other developers with the global Microsoft Services community,

External partner personnel that are working on delivery projects based on Microsoft Solutions.

The communication is primarily information sharing between stakeholders and the provision of status reports and presentations. The position is dependent on support from other consultants and consulting teams as well as the administrative support area for services.

Fiscal Responsibilities

Financial responsibilities are associated with personal time management targets, including utilisation,

rather than specific revenue targets, however the position is expected to remain cognizant of the practice’s revenue goals and assist other team members in achieving their own utilisation when possible.

This position, like all consultants is most able to contribute to the subsidiary’s fiscal responsibilities through high levels of customer satisfaction and utilisation.

Knowledge, Skills, and Abilities Required:

Expert level skill with document management system, web development and portal design

Strong consulting background

Proven ability to build relationships and maintain customer satisfaction, including at CxO level.

Preferred:

Skill in SharePoint and .NET Framework

Familiarity with Project Management methodologies

Previous experience with Microsoft Solutions Framework (MSF)

Required Knowledge, Skills, and Abilities

Analytical Problem Solving

Building Customer/Partner Relationships

Confidence

Cross-Boundary Collaboration

Impact and Influence

Interpersonal Awareness

Services Project Management

Strategic Insight

Product & Technology Expertise

Value Selling

Dealing with ambiguity

Applications Development and Information Worker Consultants

Candidates must have:

Industry leading knowledge and experience in architecting, designing and deploying document management, web and portal solutions.

A deep understanding of markets, customers, and technology; have the background to provide leadership in the practice and a demonstrated effectiveness in consulting and client management.

A deep understanding of customer and partner business and IT environment, and have demonstrated skills creating architecture and deploying technology to solve business problems.

Industry leading, depth knowledge of subject area, and have demonstrated analysis and communication skills connecting technology and business problems.

Desired Training and Certifications:

Must have a degree in Computer Science or Engineering, or equivalent work experience.

Ideally will have the relevant Microsoft SharePoint or Development certifications

Work experience should involve technical consulting, development, and deployment

Desired Background

At least 8 - 10 years related IT experience

A proven record of delivering business value.

Strong consulting background

The ability to develop and maintain strong working relationships, including at ‘CxO ‘ level

View the original article here

HiringManager :manisdev

Recruiter :a-rajanp

Service Delivery Manager (Premier)

Do you enjoy working with large Enterprise customers and understand what it takes to achieve the highest levels of customer satisfaction? Can you spot the trends in customer technical support use and use this knowledge to make them more efficient and effective? Does understanding a broad range of Microsoft products and being an expert at describing their value interest you?

Microsoft Services help customers realize their full potential through accelerated adoption and productive use of Microsoft technologies. We are a global team of exceptional people who deliver world class services with partners, earning customer confidence, trust, and loyalty by Improving the overall Customer and Partner Experience, Serving as the customer advocates within Microsoft and Driving customer-centric product improvement

The value the SDM brings to the customer is successful operation and optimum productivity and hence realization of value of Microsoft products. Some of key measures of success for Premier services that TAM brings to Microsoft is increased customer satisfaction, reduced support costs and optimum adoption of Microsoft product and Premier services.

The Service Delivery Manager (SDM) provides support delivery management through Premier support and services designed to improve customer IT operation health and their People and Process maturity. The SDM is a key long term, relationship based, customer facing support role. Also, the SDM supports and leads the opportunity management for support and consulting delivery business of the Microsoft services and acting as single point of contact for all delivery coordination across Microsoft support and services.

The key aspect of this role includes

Business Service Introduction and Review - Plan and review services orientation (Premier Support and consulting) on ITIL Framework. Demonstrated experience of articulating, documenting and running monthly and quarterly business reviews with CXO level is key aspect of this function.

Strategic Planning and Business Management - The SDM is required to participate in some of the group budgeting and planning exercises internally and externally and will have the shared goals for few key Premier delivery matrix.

Service Delivery Management - Improve customer health through service delivery, pro-active planning and execution. Align the customer’s IT and business needs (vision and mission) to MS service portfolio through consultative and preventive advice (ITIL framework). Work across 8 to 10 public and private sector assigned accounts and diagnose/stabilize/educate on service delivery “Improvement points”.

Opportunity Management- During joint planning exercise with accounts, sales, global and other business units the SDM contributes and identifies the Premier delivery opportunities and translates them into clear set of goals and actions.

Coach/ Mentor - The SDM will act as a coach and mentor to his/her regional sales, delivery and other business units in recommending Premier and MCS services portfolio aligned to Premier Service Delivery Methodology. A good balance of business and people leadership behaviors are attributes of this role.

Relationship Management - Experience in Enterprise/ Public Sector account is must. Partner with customer’s unit (CSM, IT Team) and MS teams (Sales, consulting, operations team) to keep client satisfaction high while maintaining revenue and profitability. Apply interpersonal and stake holder management skills to vast set of audiences (IT units to Business Heads) internally and externally.

Product and Technology experience

Given the role requires working with broad set of IT staff including IT Operations team, the candidate must have knowledge of wide range of Microsoft and other technologies within Industry recognized IT operations. Must be aware of the multiple components of a core IT environment (Telecom, Network, Desktop, Messaging, Database, App. Layer etc). Awareness of Govt. Taxation, educational systems and planning experience will be helpful.

Problem/ Incident Management - Manage reactive support delivery issues on diverse scope/products and work along with Internal/external technical support and other units within Microsoft to drive issue resolution on agreed scope. Maintain high customer experience and satisfaction throughout the problem resolution. Use incident trends to align preventive activities.

Qualifications

12-15 years of related experience in enterprise support delivery and product consulting services in a client facing role is must.

Demonstrated experience of presenting to CXO level and managing 2-5 million USD worth of support and consulting accounts is must.

Project Management skill is mandatory. PMP Certification is added advantage.

ITIL Service Mgmt. or Practitioner level certification is must.

BA/ BS degree in Computer Science, Engineering.

Candidate must have excellent presentation and communication (speaking/writing) skills.

Competency in Analytical Problem Solving, Building Customer/Partner Relationships, Confidence, Cross-Boundary Collaboration, Impact and Influence, Interpersonal Awareness, Project Management, Strategic Insight, Product & Technology Expertise , Value Selling.

Pre-requisites

The role may require up to 20% travel for job related work (Domestic or International).

This is a day-shift job, however a candidate may have to work extended hours during Critical Problem Management.

View the original article here