PFE SEA Group Manager Job (Singapore - Non Location Specific, SG)

PFE SEA Group Manager

PREMIER FIELD ENGINEERING MANAGER - SOUTH EAST ASIA (SEA)

TITLE:
Premier Field Engineering (PFE) Group Manager SEA

PREFERRED LOCATION:
South East Asia (Singapore, Malaysia, Philippines, Indonesia, Thailand)

Do you want to grow an industry-leading group of technical heroes and mentors? Do you have a passion to achieve greatness within yourself and your team? Do you possess capabilities to bridge partnerships and enable change while attracting, recruiting and retaining world-class technical talent?

ABOUT PREMIER FIELD ENGINEERING:
As Group Manager for the Premier Field Engineering business across SEA, you will lead a talented technical team who deliver proactive services to our Premier customers.

Premier Field Engineers are the technical depth of Microsoft located in the field. The team are experts in optimizing and supporting IT infrastructure, by delivering Risk Assessment Programs (RAP), Workshops, Dedicated Support Engineering, Deployment Support and Rapid Onsite Support. The focus is on a support lifecycle of proactive services to assess the health of a current implementation through to planning a prescription for health to stabilise, educate, prevent and optimise IT infrastructure.

THE ROLE OF PFE GROUP MANAGER:
The PFE Group Manager is accountable for an end-to-end services business in all 8 countries within SEA. The current team of 63 engineers and 4 managers is spread throughout this mix of both mature economics (Singapore and Malaysia) and more developing economies (Philippines, Indonesia, Thailand, Brunei, Vietnam and Sri Lanka). Strong regional experience and the ability to work closely with the key stakeholders in Services and EPG are critical to success in this role.

As a second line leader, you will hire, develop and retain a large team of industry leading field service engineers. This customer-focused environment will allow greater Microsoft platform adoption. You will be accountable for the management, leadership, operations and delivery across a field services delivery business including hiring, staffing, training, service offerings, negotiations, development of the service delivery organization, performance management, talent management and financial results.

PROVEN SKILLS WE ARE LOOKING FOR:

BRIDGE BUILDER
Collaborate and develop deep relationships with customers, partners and developers across the South Central United States, by demonstrating deep understanding of area trends and businesses, exhibiting technical expertise, executive maturity, end-to-end business acumen, and establishing mutually beneficial trust-based relationships.

Results include a clear track record of helping customers/partners/clients achieve and evolve business objectives in line with geographical area and Microsoft business objectives and execution of high quality customer delivery model resulting in future business development/revenue generation opportunity.
Be recognized as visible role model for bridge building behavior and positive intent.

VALUE SELLING
Demonstrated capabilities in opportunity pipeline management, constructing viable narratives relating to the components offered across the technical portfolio of Premier Field Engineering that aligns to customer business objectives and outcomes. Partner collaboratively with Premier and Sales to identify specific opportunities for services that result in a cumulative account plan enabling growth in support services.

INNOVATION
Ability to recognize area-wide trends (locally maximize product value proposition) and apply proven technical expertise to create new solutions for customer/partner scenarios and to leverage, adapt, and apply centrally-driven innovation platforms. Results include influence over local strategies, services delivery innovation (to include operations, staffing, people management), and driving incremental revenue by identifying and meeting emerging customer needs.

CHANGE ENABLER
Ability to generate support through credible leadership, planful and articulate communication, motivation, and recognizing/addressing across a team. Results include successful implementation of district-wide organizational or cultural change, scaling and supporting change.

OPERATIONAL EXCELLENCE
Ability to systematically build and deliver against aggressive budgets, solve complex problems, lead people and resources to deliver beyond-expected results to accrue to long-term value, and influence positive outcomes through planning, project management, people management, and technical capabilities. Partner with teams across Microsoft to establish systems and processes through anticipation. Demonstrate ability to engage and maximize relationships with supporting functions such as Finance, Human Resources and Operations. Results include advancing the "art of support," strong people scorecard results, high customer satisfaction and loyalty scores, and exceptional service delivery.

CUSTOMER LOYALTY
Be actively engaged in the customer accounts within your district. Manage escalations in your region.
Work closely with internal Microsoft business partners and anticipate future support needs and development strategies.
Works to develop and enhance cooperative interdepartmental relations and communications within Microsoft.
Acts on issues involving external groups that effect customer loyalty.
Ensure that customer feedback is listened, acted upon and within Microsoft.
Ensure industry-leading service delivery through a customer-focused culture.

BUILDING TEAMS:
Ability to attract, develop, retain, manage and share technical talent. Role model Microsoft and personal values and drive business initiatives. Create an industry-leading field services delivery team, build diverse and inclusive teams, enable an environment in which people can do their best work, and identify/develop future successors and team members. Demonstrate subject matter expertise in management/leadership/innovation within Microsoft, and/or non-Microsoft forums.

The descriptions of desired capabilities and proficiencies are as follows:

Impact and Influence: the ability to generate support from others to achieve the desired business outcomes, especially in situations where there is no clear "ownership" of the issues under discussion. People who exhibit this competency apply it in a planned and strategic way, never randomly. They motivate people to want to follow them even when they don't have to. They are credible leaders.
Creates influence strategies that cut across organizational boundaries to achieve broad business outcomes
Secures strategic alliances or partnerships to gain widespread support
Enlists commitment by involving others early and often; builds behind-the-scenes support for ideas, strategies, and goals

Confidence: Pushes self and organization to take on challenges; likes challenges and is excited by them
Looks for and obtains new responsibilities; believes he or she can be successful in a new role or activity with persistence and hard work
Challenges others respectfully when he or she disagrees with them, stating his or her view clearly and confidently

Market Analysis and Opportunity Identification: the ability to assess markets and trends and to determine opportunities for Microsoft to provide customers and partners with value-added products or services or to engage with them in new and valued ways.
Establishes a strategy for addressing complex and emerging markets over time
Ensures that cross-company strategies and business models support long-term goals for Microsoft

Project Management: the art of creating accurate and effective schedules with a well-defined scope while being personally accountable for the execution and invested in the success of the project. People who exhibit this competency effectively and continuously manage risks and dependencies by making timely decisions while ensuring the quality of the project.
Proactively identifies implications of related internal and external business conditions to risks and dependencies
Instills a system and culture that facilitates effective decision-making across organizations, product lines, or portfolios
Evaluates project results against related examples and incorporates best practices and key learning’s for future improvements
Champions business value across multiple organizations and gains alignment and commitment to prioritization to ensure long-term project deliverables

Strategic Prioritization: asking effective questions and understanding broad business issues and relating the details to broader contexts. People who exhibit this competency understand what is critical before making decisions, but are also able to make correct decisions with incomplete or limited information
Demonstrates deep insight in understanding what is critical to the business in order to make appropriate administrative decisions directly impacting Microsoft Executive(s) or business division(s)
Balances the need for more information with business, customer and strategy considerations in order to make appropriate administrative decisions directly impacting Microsoft Senior Executive(s) and/or the business division(s)
Demonstrates exceptional ability to effectively re-prioritize and change direction in response to volatile and unpredictable situations

Value Selling: establishing a foundation for how Microsoft technologies and services can meet customer/partner needs and the needs of their target audience while helping them to be successful and to grow their business. People who exhibit this competency are able to capitalize on a deep understanding of a customer/partner to effectively align the value proposition of the products, technology, and services to the customer/partner's overall strategies and needs.

Cultivates the image of Microsoft as a valued business partner that serves a wide range of customers/partners by aligning the vision for Microsoft technology/services with future ind

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