PFE SEA Group Manager

PREMIER FIELD ENGINEERING MANAGER - SOUTH EAST ASIA (SEA)

TITLE:
Premier Field Engineering (PFE) Group Manager SEA

PREFERRED LOCATION:
South East Asia (Singapore, Malaysia, Philippines, Indonesia, Thailand)

Do you want to grow an industry-leading group of technical heroes and mentors? Do you have a passion to achieve greatness within yourself and your team? Do you possess capabilities to bridge partnerships and enable change while attracting, recruiting and retaining world-class technical talent?

ABOUT PREMIER FIELD ENGINEERING:
As Group Manager for the Premier Field Engineering business across SEA, you will lead a talented technical team who deliver proactive services to our Premier customers.

Premier Field Engineers are the technical depth of Microsoft located in the field. The team are experts in optimizing and supporting IT infrastructure, by delivering Risk Assessment Programs (RAP), Workshops, Dedicated Support Engineering, Deployment Support and Rapid Onsite Support. The focus is on a support lifecycle of proactive services to assess the health of a current implementation through to planning a prescription for health to stabilise, educate, prevent and optimise IT infrastructure.

THE ROLE OF PFE GROUP MANAGER:
The PFE Group Manager is accountable for an end-to-end services business in all 8 countries within SEA. The current team of 63 engineers and 4 managers is spread throughout this mix of both mature economics (Singapore and Malaysia) and more developing economies (Philippines, Indonesia, Thailand, Brunei, Vietnam and Sri Lanka). Strong regional experience and the ability to work closely with the key stakeholders in Services and EPG are critical to success in this role.

As a second line leader, you will hire, develop and retain a large team of industry leading field service engineers. This customer-focused environment will allow greater Microsoft platform adoption. You will be accountable for the management, leadership, operations and delivery across a field services delivery business including hiring, staffing, training, service offerings, negotiations, development of the service delivery organization, performance management, talent management and financial results.

PROVEN SKILLS WE ARE LOOKING FOR:

BRIDGE BUILDER
Collaborate and develop deep relationships with customers, partners and developers across the South Central United States, by demonstrating deep understanding of area trends and businesses, exhibiting technical expertise, executive maturity, end-to-end business acumen, and establishing mutually beneficial trust-based relationships.

Results include a clear track record of helping customers/partners/clients achieve and evolve business objectives in line with geographical area and Microsoft business objectives and execution of high quality customer delivery model resulting in future business development/revenue generation opportunity.
Be recognized as visible role model for bridge building behavior and positive intent.

VALUE SELLING
Demonstrated capabilities in opportunity pipeline management, constructing viable narratives relating to the components offered across the technical portfolio of Premier Field Engineering that aligns to customer business objectives and outcomes. Partner collaboratively with Premier and Sales to identify specific opportunities for services that result in a cumulative account plan enabling growth in support services.

INNOVATION
Ability to recognize area-wide trends (locally maximize product value proposition) and apply proven technical expertise to create new solutions for customer/partner scenarios and to leverage, adapt, and apply centrally-driven innovation platforms. Results include influence over local strategies, services delivery innovation (to include operations, staffing, people management), and driving incremental revenue by identifying and meeting emerging customer needs.

CHANGE ENABLER
Ability to generate support through credible leadership, planful and articulate communication, motivation, and recognizing/addressing across a team. Results include successful implementation of district-wide organizational or cultural change, scaling and supporting change.

OPERATIONAL EXCELLENCE
Ability to systematically build and deliver against aggressive budgets, solve complex problems, lead people and resources to deliver beyond-expected results to accrue to long-term value, and influence positive outcomes through planning, project management, people management, and technical capabilities. Partner with teams across Microsoft to establish systems and processes through anticipation. Demonstrate ability to engage and maximize relationships with supporting functions such as Finance, Human Resources and Operations. Results include advancing the "art of support," strong people scorecard results, high customer satisfaction and loyalty scores, and exceptional service delivery.

CUSTOMER LOYALTY
Be actively engaged in the customer accounts within your district. Manage escalations in your region.
Work closely with internal Microsoft business partners and anticipate future support needs and development strategies.
Works to develop and enhance cooperative interdepartmental relations and communications within Microsoft.
Acts on issues involving external groups that effect customer loyalty.
Ensure that customer feedback is listened, acted upon and within Microsoft.
Ensure industry-leading service delivery through a customer-focused culture.

BUILDING TEAMS:
Ability to attract, develop, retain, manage and share technical talent. Role model Microsoft and personal values and drive business initiatives. Create an industry-leading field services delivery team, build diverse and inclusive teams, enable an environment in which people can do their best work, and identify/develop future successors and team members. Demonstrate subject matter expertise in management/leadership/innovation within Microsoft, and/or non-Microsoft forums.

The descriptions of desired capabilities and proficiencies are as follows:

Impact and Influence: the ability to generate support from others to achieve the desired business outcomes, especially in situations where there is no clear "ownership" of the issues under discussion. People who exhibit this competency apply it in a planned and strategic way, never randomly. They motivate people to want to follow them even when they don't have to. They are credible leaders.
Creates influence strategies that cut across organizational boundaries to achieve broad business outcomes
Secures strategic alliances or partnerships to gain widespread support
Enlists commitment by involving others early and often; builds behind-the-scenes support for ideas, strategies, and goals

Confidence: Pushes self and organization to take on challenges; likes challenges and is excited by them
Looks for and obtains new responsibilities; believes he or she can be successful in a new role or activity with persistence and hard work
Challenges others respectfully when he or she disagrees with them, stating his or her view clearly and confidently

Market Analysis and Opportunity Identification: the ability to assess markets and trends and to determine opportunities for Microsoft to provide customers and partners with value-added products or services or to engage with them in new and valued ways.
Establishes a strategy for addressing complex and emerging markets over time
Ensures that cross-company strategies and business models support long-term goals for Microsoft

Project Management: the art of creating accurate and effective schedules with a well-defined scope while being personally accountable for the execution and invested in the success of the project. People who exhibit this competency effectively and continuously manage risks and dependencies by making timely decisions while ensuring the quality of the project.
Proactively identifies implications of related internal and external business conditions to risks and dependencies
Instills a system and culture that facilitates effective decision-making across organizations, product lines, or portfolios
Evaluates project results against related examples and incorporates best practices and key learning’s for future improvements
Champions business value across multiple organizations and gains alignment and commitment to prioritization to ensure long-term project deliverables

Strategic Prioritization: asking effective questions and understanding broad business issues and relating the details to broader contexts. People who exhibit this competency understand what is critical before making decisions, but are also able to make correct decisions with incomplete or limited information
Demonstrates deep insight in understanding what is critical to the business in order to make appropriate administrative decisions directly impacting Microsoft Executive(s) or business division(s)
Balances the need for more information with business, customer and strategy considerations in order to make appropriate administrative decisions directly impacting Microsoft Senior Executive(s) and/or the business division(s)
Demonstrates exceptional ability to effectively re-prioritize and change direction in response to volatile and unpredictable situations

Value Selling: establishing a foundation for how Microsoft technologies and services can meet customer/partner needs and the needs of their target audience while helping them to be successful and to grow their business. People who exhibit this competency are able to capitalize on a deep understanding of a customer/partner to effectively align the value proposition of the products, technology, and services to the customer/partner's overall strategies and needs.

Cultivates the image of Microsoft as a valued business partner that serves a wide range of customers/partners by aligning the vision for Microsoft technology/services with future ind

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Position: Director of Legal and Corporate Affairs, Microsoft Southeast Asia
Location: Singapore

Summary
Microsoft is recruiting a senior professional to lead the Legal and Corporate Affairs (LCA) team in Southeast Asia (SEA). The professional will act as a key partner to the business leadership and will oversee legal and corporate affairs issues affecting Microsoft in Singapore, Indonesia, Malaysia, Vietnam, Thailand, Philippines, Bangladesh, Brunei and Sri Lanka. The position will report to the Associate General Counsel for Asia Pacific and Japan and will manage a team of 10 lawyers and professionals located in several countries.

Specific responsibilities of the position include:
? To identify and advise on changes, opportunities and trends in law and policy relevant to Microsoft’s business, establishing the legal foundation for the next generation of technology in SEA;
? To ensure Microsoft is in compliance with all laws and regulations, in coordination with HR, Finance and the business leadership;
? To represent Microsoft in external forums on legal, regulatory, investigative and similar issues;
? To serve as a primary interface between Microsoft and senior levels of SEA governments on policy and legal matters;
? To provide business teams with legal support for commercial transactions;
? To manage any litigation, government investigations and overall IP enforcement activities; and
? To oversee and direct the LCA team in SEA.

The successful candidate will have a law degree. He/she will have at least 10 years of relevant experience combining law, public policy, and government affairs experience. Experience dealing with diverse cultures, particularly in emerging markets, is a plus. Experience developing and managing a diverse group of professionals is important. Fluency (written and spoken) in English is required.

¦ Position Profile:

Key Areas of Responsibility:

? The LCA Director acts as a general advisor to the Microsoft SEA business leadership on legal and corporate affairs issues, in many instances addressing novel legal, regulatory and policy questions as technologies evolve.

? The Director plays an active role in ensuring compliance of SEA personnel with all relevant laws and regulations as well as with Microsoft policies.

? The Director serves as first point of contact on legal matters for Area business executives and for subsidiary managers. The Director also oversees the SEA legal team and coordinates with Microsoft subject-matter specialists and outside experts to ensure coverage of legal matters, including matters relating to commercial transactions, litigation and disputes, and activities aimed at reducing the level of software piracy across SEA.

? The Director fosters relationships with government officials as well as with industry, academia, civil society and other third party organizations in connection with Microsoft’s public policy objectives.

Specific corporate affairs responsibilities include the following:
* Plan and implement strategies on public policy issues to promote Microsoft’s business.
* Support country Citizenship teams, and play a leading role in public policy outreach relating to Citizenship initiatives.
* Serve as a primary interface between Microsoft and senior levels of SEA governments on legal and policy issues. Manage SEA Corporate Affairs Directors and work with them to coordinate and integrate policy and government relations work with the Area and subsidiary Public Sector and other government relations teams, with the Regional and National Technology Officers, and with the Public Relations leads.

? As manager of the Microsoft SEA LCA team, the Director takes special care for the supervision and development of each member of the SEA LCA team.

? The Director participates on the Asia-Pacific and Japan Legal and Corporate Affairs Leadership team and contributes to regional initiatives and projects.

¦ Candidate Profile

Key Experiences

? At least ten years of experience in the legal department of an international company (or similar experience in a law firm).

? A combination of private and public sector work experience.

? A strong understanding of business issues and a pragmatic, commercial orientation, preferably with relevant experience in the IT sector.

? Experience building and managing relationships with government officials and those who influence them.

? Experience managing a team of talented and ambitious professionals.

? Experience dealing with diverse cultures.

? A record of professional growth and success.

Qualifications

? Ten years of relevant professional activity.

? Law degree.

? Fluent written and spoken English.

The Successful Candidate Will:

? Solve complex issues working through a team.

? Help grow business opportunities through application of public policy and legal support.

? Coordinate work across legal and corporate affairs functions to enable and support Microsoft’s priorities in SEA.

? Adapt to a changing environment with creative solutions in support of SEA business directions and trends.

? Actively manage the continued professional development of the SEA LCA team.

? Foster effective collaboration across LCA and business teams.

? Have a sense of humor.

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Title: Retail BG Lead - Category Windows
Location: Asia Headquarter - Singapore

Workgroup’s Purpose
The workgroup’s purpose is to drive business success for the Retail Sales and Marketing division (RSM) in the APAC Region (Australia, Korea, Singapore, New Zealand, Malaysia, Indonesia, Thailand, Vietnam and Philippines). Excellence in establishing, maintaining and expanding the sales and marketing of our key product segments as we expand our retail and consumer offerings are important activities for success. The primary initiatives are to drive sales and responsibility margin in the RSM range of products and continue to improve our consumer marketing and retail management, while managing business growth and change.

Job Purpose
The role is responsible for defining, planning, developing and executing all Windows Product Marketing activities, including all P&L responsibility, BTL activities, collaterals, training program for RSP, incentive for RSP and events initiated and organized by RSM in the APAC Region. In addition, this role is also responsible for defining, planning, developing, and executing all partner marketing activities. The successful candidate will have full ownership of the Windows Marketing budget and must work closely with APAC subsidiaries to deliver business results.

Success in this role will be achieved by:
1. Understanding RSM internal subsidiary teams, customers, consumer market dynamics, and local retail landscape.
2. Strong analytical and budgetary management skills
3. Excellent communications skills
4. Strategic and well orchestrated to drive integrated retail and consumer marketing campaigns.
5. Excellent interpersonal skills.
6. Good project management and negotiation skills.
7. A genuine team player
8. High level of interpersonal drive and initiative.
9. Managing a P&L to achieve revenue and contribution margin goals

Success metrics: Top line and bottom line P&L, Marketing efficacy, ROI attainment, Customer & Partner satisfaction, Control of marketing expense and campaign metrics.

Responsibility
- Plan, develop, support and in some cases execute Product Marketing activities, including P&L Management, BTL & ATL activities, initiated and organized by RSM in the territory.
- Work with subsidiary teams to develop and execute partnership marketing programs which leverage complementary brands in order to build cultural connection, drive sales and increase the top of mind awareness of our products and services.
- Work with subsidiaries to design, plan, develop and produce all communications strategies, activities, and retail merchandizing materials. Ensure brand consistency throughout the department’s marketing campaigns, retail merchandizing material and activities.
- Support the subsidiaries in APAC in determining the strategic direction of department’s communications programs in marcom, advertising and retail merchandizing areas.
- Manage external vendors and source sponsors/partners in relation to marketing activities, promotions, direct mailing, collaterals production, web/online development, events and retail merchandizing.
- Develop and manage project schedules and budget. Coordinate with both internal teams and external vendors to ensure timely completion with great quality and within budget.
- Provide market intelligence in the area of advertising, event and merchandizing by key competitors to assist business owners in deciding on marketing and retail activities.

Requirements
Ø Bachelors' degree in Business Administration or Marketing or related field with 8 - 10 years of marketing experience is required (MBA is view positively)
Ø Marketing knowledge qualification preferred
Ø Proven product marketing and retail background/knowledge.
Ø Well organized. Strong project management skills and experience working across groups
Ø Excellent verbal and written communication skills
Ø Action oriented. Ability to work well under pressure of deadlines
Ø Creative, Enthusiasm and self-motivation
Ø Ability to operate with little direct supervision
Ø Strategic thinking
Ø Great interpersonal skills. Good team player
Ø High Integrity
Ø Leadership and Influencing skill and experience will be required
Ø Relevant experience in FMCG brand management will be a plus
Ø Consumer industrial and regional knowledge will be an advantage

No supervisory or management experience is expected at this point though there is potential for this in the future.

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SENIOR OFFICER / ASST ACCOUNTANT (FINANCE)
– STATION IN BATAM
Batam (Kepulauan Riau, Indonesia)

(We regret that only shortlisted applicants will be notified)

For more information about Shimano, please log on to our corporate website at www.shimano.com.

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This sales territory includes Singapore, Malaysia, Hong Kong, Thailand, Indonesia, Taiwan, and Philippines.

The Office365 Sales Team is part of the WW EPG organization and has the charter to build the foundation for scaling the Microsoft Online business worldwide in FY12 and beyond. Office365 is a strategic Cloud Services initiative for our company and is a key growth engine for Microsoft’s Enterprise Business globally. The Asia Time Zone sales team is composed of “Global Black Belt” (GBB) Solution Sales Specialists who are responsible for selling Office365 cloud services to our Enterprise and Public Sector customers in a direct sales model while working in partnership with STU, ATU, Enterprise Services, Partners, WWLP, LCA, and Corporate entities. The Office 365 Sales Team will engage and win deals in our largest, most complex, and most competitive accounts. We specialize in engaging versus Google and IBM while helping to secure the Microsoft productivity platform. Lastly, we provide Office 365 commercial and engineering feedback to corporate stakeholder on behalf of the Asia time zone while sharing best practices with our subsidiary colleagues.

The Office365 services are hosted in Microsoft datacenters on behalf of our customers. These public cloud services differ from traditional outsourcing in that we do not transfer assets or people from the customer. Rather, we migrate workloads from the customer to our datacenter environment, upgrade their existing technology when needed, and once migrated, provide an up-to-date Software + Service experience with committed service levels for a monthly fee. Customers are choosing to move from existing on-premises implementations of our technology (and competitive platforms) to hosted, fully managed implementations of our technology.

Main responsibilities of the GBB Sales Specialist role include:

1. Securing Customer Commitments to Office 365:

-Selling Office 365 thru world class execution of the “Customer Decision Framework” (CDF) as the standard sales process for Office 365 sales pursuits.

-Partnering with Microsoft’s Enterprise (EPG) subsidiary leadership and account teams to profile, segment and prioritize opportunities.

-Working with the local subsidiary leadership to identify the Office365 opportunities the GBB will be expected to lead and close as the opportunity owner.

-Being accountable for achieving assigned user scorecard targets in each subsidiary and exceeding assigned user and revenue targets.

-Working with STU “Local Black Belt” SSP and TSP colleagues to help them efficiently qualify in/out and win Office 365 deals.

-Building a strong pipeline.

-Modeling great sales discipline.

-Attaching services to every deal.

-Securing BPOS to Office 365 transition commitments.

-Leading/participating in customer sales briefings as needed and assisting in the development of cloud presentations.

-Identifying and capturing RFP/RFI processes and determining the probability to affect/influence the RFP authoring process to best position Office365.

-Driving Sales Excellence: pipeline management, reporting, accurate forecasting, landing of Cloud Principles, CDF, etc. at a local level.

2. Developing the Office 365 Ecosystem in your territory:

-Driving competency and accountability with Local Black Belt, STU, and ATU colleagues.

-Being the Office 365 playbook and CDF mentor/coach. Proactively transfer knowledge with internal & external constituents.

-Supporting channel development efforts.

-Importing and exporting best practices.

-Being responsible for developing regional-specific contacts & expertise required to replicate sales and further penetrate identified EPG markets.

-Engaging with senior management roles in the field and at corp to help drive alignment to deliver results.

Candidates should have a minimum of 15 years’ experience in IT sales and/or consulting in the Enterprise segment, deep insight across Enterprise marketing, partner and IT services functions, and be familiar with field needs to successfully drive a new program. Ideally, the candidate should have experience selling Office 365 and/or BPOS. Also desired is experience in the Outsourcing/Hosting/SaaS/Telco space including related sales processes, customer and partner requirements and being deeply familiar with EPG’s field roles and challenges.

Demonstrable skills in the following areas are critical:

-C-level consultative selling

-Engine building, project management and operational excellence

-Strategic leadership combined with strong ability to execute and drive for results in ambiguous environment; confident executive engagement and communication to C-level

-Deep competitive knowledge and a thorough understanding of the development of winning sales strategies

Travel throughout the territory to engage customers, support STU/ATU colleagues, and attend training events is required. Travel is expected to be a minimum of 50% of your time.

This role is based in Singapore.

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