CUSTOMER RELATION ANALYST, PT Garuda Indonesia (Persero)

PT Garuda Indonesia (Persero), awarded as “he World’s Most Improved Airline”, and certified as 4 Star Airline, Garuda Indonesia has been the leading airline in Indonesia and expanding throughout the world. To support the company’s expansion plan, we invite young and dynamic individuals to join our team as:

CUSTOMER RELATION ANALYST
Collect and monitor Heavy Complaint and Complaint of potential lawsuits (Heavy Complaint) delivered through a variety of Customer Voice Access (E-mail, Suggestion Form, Customer Care On Line, Postbox, SMS, Print Media, Website, Mail, Visit)
Analyze and identify the causes of Heavy Complaint and Complaint of potential lawsuits filed by the Customer
Clarify and explore the facts and root causes of Heavy Complaint and Complaint in the lawsuit, which was delivered by the customer
Establish and implement Service Recovery efforts (including the consideration of compensation) to the customer delivered Heavy Complaint
Provide information and communicate the results of the investigation / clarification and to monitor efforts by legal settlement
Develop and implement Customer Care Program through a combination of Special Events (Customer Education, Group Disscussion Forum, Customer Gathering)
Recommend a “Corrective Action” for the unit based on the evaluation service provider Customer Feedback
Communicate, coordinate and ensure implementation of the “corrective action” that has been established
Create and develop a program Customer Relation
For Handling Accident / Family Assistance (Handling special case, an external coordinating with related departments, the Visiting Victim / Pax)

Requirements:

Male/Female
Age max 27 years
Having an attractive appearance and personality as well as energetic
Education min S1 preferably majoring in communications, public relations, English Literature, State Administration, and IT (Information Engineering) from reputable university.
Preferably have experience min 1 year in the field of Customer Service
Have strategic planning skills and organizational skills, interpersonal skills, communication skills, initiative, self-motivated and a good
Have good English language skills (active oral and written)
Love a challenge and able to work under pressure and exceed target
Mastering the use of computers and information systems applications (min. Ms Office and internet)

Register and apply online at e-Recruitment Garuda Indonesia :

http://career.garuda-indonesia.com

Online Application will be close on : 22 April 2012

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