BCM Program Manager-CSS-Shanghai Job (Shanghai, CN)

Microsoft Customer Service and Support, Asia Pacific & Greater China Region (APGC CSS) provides comprehensive and diversified services and technical support to consumers, developers, IT professionals, partners and enterprises in ten languages which include English, Mandarin, Cantonese, Thai, Korean, Bahasa Indonesia, Malay and Hindi.
We are inviting individuals who have excellent communication and project management skills to explore the opportunity with us to become the BCM Program Manager for APGC CSS. The high level mission of the successful candidate is to drive business continuity, security and data privacy across our organization by thinking creatively and strategically. This also entails collaborating well across teams and across levels of management and by being able to excel in ambiguous environments.

The BCM Program Manager role will be responsible for 3 main areas:-
1. Business Continuity Management (BCM) - 50%
Drive Business Continuity Management across all segments within APGC CSS by working with Global CSS BCM Program Manager to understand the Enterprise Business Continuity Management (EBCM) methodology and compliance requirements for CSS.
Work across teams to identify key business functions, conduct business impact assessment, understand technical and non-technical dependencies, expose gaps and build Business Response Strategies and Business Continuity Plan for APGC CSS.
Look across segments to drive synergy, consistency, efficiency and best practices and to ensure BCM is orchestrated holistically in APGC CSS, aligning to business requirements and directions.
2. Security - 30%
Gather information about threat landscape and breach exposure from a myriad array of sources.
Analyze information for trends, patterns, and general situational awareness.
Disseminate security related information, ensuring appropriate decision makers are well informed on the current state of risk.
Ensure outsourced vendors are compliant with our security requirements
3. Data Privacy - 20%
Collaborate with Privacy lead at Corporate to understand CSS privacy strategy, ensuring two-way communication is established and leveraged.
Drive implementation of data privacy and security processes across segments, undertake privacy reviews of projects (where appropriate), promote awareness of the privacy standards and requirements and encourage their consistent adoption.
Initiate, monitor and validate security controls to ensure that systems, documentation, and processes are compliant with data privacy regulations
Educate third parties on our privacy requirements, where needed.

Pre-requisite Knowledge, Skills and Experience and Qualifications include:
5~10 year experience in IT/operation management or IT consulting with multinationals.
High level of initiative and motivation
High tolerance for ambiguity
Able to independently prioritize workload
Flexible attitude, willing to learn. Have a strong desire to take ownership of challenges.
Excellent problem recognition and resolution skills
Excellent interpersonal and group dynamic skills
Excellent analytical and problem solving skills. Organized and detail-oriented.
Strong written & verbal communications and presentation skills.
Experience in developing correlations between disparate event sources and databases.
Experience in operational security and the core concepts of, and business drivers for, information security preferred.
Experience with Microsoft SQL and other relational databases preferred.
Operational Information Security or Risk Management experiences a plus.
Bachelor's degree or equivalent experience.
Willing to have 30% time in travelling.

Microsoft is an equal opportunity employer and supports workforce diversity.

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