CRM Business Process Test Analyst - Accenture Pte Ltd - Jakarta Raya (Indonesia)
CRM Business Process Test Analyst - Accenture Pte Ltd 
CRM Business Process Test Analyst Accenture Pte Ltd Min 3 years (Junior Executive) Indonesia - Jakarta Raya JOB DESCRIPTION Joining Accenture provides you with the opportunity to make great ideas happen for some of the world's most dynamic companies – our clients. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life. Job Description• Systems Integration Consulting professionals are responsible for delivering large-scale, complex programs that marry
• processes with technology to help our clients achieve high performance. Industry and Functional professionals have
• skills in design and implementation of industry and/or functional solutions to optimize a company's business processes,
• management and relationships. Customer Relationship Management (CRM) professionals focus on design and
• implementation of functional CRM solutions to optimize a company's business processes, management and relationships.Key responsibilities may include
• Documenting business requirements
• Performing application design activities (e.g., designing user interface, usability testing)
• Assisting in conducting gap analysis between business requirements and software
• Creating functional requirements as an input to application design
• Assisting with build, test, and deploy activities
• Performing testing work
• Administering tools (e.g., testing tools) Qualifications
• Preferred exposure to/experience in Process Assessment and Design, Process Architecture Implementation, marketing automation, marketing resource management, sales technologies, contact center - Agent Desktop, customer self-service technologies, warranty management, field service technologies, PRM (Partner Relationship Management), order management, customer billing
• Ability to meet travel requirements, when applicable
• Ability to meet travel requirements, when applicable
• Minimum 3 year undergraduate degree
• General experience in the Telecom industry is also beneficial, ideally in areas such as: Contact Centre and Web
o Customer Self Service
o Contact Centre Processes
o Contact Centre Technologies
o Contact Centre Transformation
o Contact Centre Operations
o Contact Centre Outsourcing Vendor Management
o Contact Centre Workforce TransformationAnd/or Customer Billing
• Electronic Bill Presentment & Payment
• Outsourcing - Billing
• Credit and Collections
• Interconnect Billing
• Revenue Assurance
• Pre-Paid Billing
• Billing Mediation
• Rating and Discounting
• Invoicing Professional Skill Requirement
• Eagerness to contribute in a team-oriented environment
• Ability to work creatively and analytically in a problem-solving environment
• Desire to work in an information systems environment
• Good communication (written and oral) and interpersonal skills A Career At Accenture
We invest considerable resources in a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster and tailor your career plan. Globally, our employees average 67 hours of training per year. This includes classroom learning, online courses, interaction via networks and communities as well as mentoring. On top of this, we have an extensive benefits package that includes annual leaves, flexible work arrangements, a flexible benefits scheme, transportation allowances, and professional memberships to name a few. Diversity and Corporate Citizenship
At Accenture, we take the widest possible view of inclusion and diversity, going beyond gender, race, religion, ethnicity, sexual orientation, gender identity and expression to create a work environment that welcomes all forms of backgrounds and differences. Accenture prides itself in being a good Corporate Citizen. We place Corporate Citizenship at the heart of our business and use our skills to create shared value with our stakeholders. We do this in a variety of ways, such as helping communities to build sustainable livelihoods, improving processes at not-for-profit organizations, or working to understand and reduce our own environmental footprint Want to stay connected with Accenture about this and other job opportunities? We’re looking to grow our network of exceptional professionals and we’re hoping you’ll join our Talent Connection. Once you’ve signed up, we will keep you informed about events and career opportunities that match your interests. WORK LOCATION View larger map / directionsView larger map
http://www.facebook.com/AccentureAsia
Company Size1001 - 2000 Employees Working HoursRegular hours, Mondays-FridaysDress CodeBusiness (e.g. Shirts)BenefitsMedicalSpoken LanguageEnglish COMPANY PHOTO
COMPANY OVERVIEWBring your talent to Accenture and be part of the team that serves clients in more than 40 industries. Our people combine consulting, technology, digital and business process expertise to envision, design and deliver the end-to-end services and solutions the world’s leading businesses need to win in the marketplace. Sharpen your skills through industry-leading training and development, as you build an extraordinary career. Discover how great you can be.Want to stay connected with Accenture about this and other job opportunities? We’re looking to grow our network of exceptional professionals. Join our Talent Connection! Sign up at https://talentconnection.accenture.com/EN/Register and we will keep you informed about events and career opportunities that match your interests. WHY JOIN US?We have the best people and are team players. We create high-energy environments where our people can thrive - and we bring a commonality to those environments so that people from one area of our business can work seamlessly with others. This unique team culture offers you a diverse network of skilled, respected colleagues and leaders who are committed to helping you – and ultimately our clients – succeed. Save this job Apply Now Advertised: 11-September-2014 Closing on 25-September-2014 Jobs in SG Customer Service Jobs Customer Service - General Jobs , Jobs in Consulting (Business & Management) Industry
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