Head of Customer Service

The Company:
an Electrical Engineering Company is seeking a Head of Customer Service

The Role:
Ensures implementation of and adherence to policies, processes, and methods for customer service activities (technically and commercially), for a service unit assigned.
Implements superior strategy and guidelines, and develops/defines functional specific policies, processes and or methods for corporate units, division and regional cluster in the area of responsibility from a commercial and a technical perspective.
Ensures obeying regional laws and regulations.
Ensures a proficient and capable service workforce to conduct required service tasks in time and quality.
Provides the necessary work environment, tools and processes to optimally deliver services to customers
Acts as escalation instance for resolving issues with service delivery and internal units.
Manage organization units assigned, and leads and coordinates dedicated management and staff.

Essential Skills / Qualifications:
Bachelor degree in electrical power engineering.
Min. 10 years relevant experience in a technical and supervisory role in the transmission and distribution industry.
Well understanding in service power area.
Proficient in english both written and spoken.
Have good customer service and communication skills.
Have good leadership and coordination with stakeholders.

Desirable Skills / Qualifications:
Only candidates with the rights to work in Indonesia will be considered