Customer Support Assistant...

We are currently seeking a Customer Support Assistant to join the helpdesk at a Bournemouth based IT firm on a part time basis. The work pattern would either be Monday to Wednesday or Monday, Tuesday and Friday.

You will be part of a small team of Super Users, answering queries and liaising with clients, predominantly in relation to issues with software (the firm’s product). Training on this will be provided.

To be considered, you should have strong IT skills (Word and Excel), be able to absorb and articulate information accurately and efficiently, and have a professional phone manner. Previous experience within an IT helpdesk and/or an analytical role would be beneficial as the position requires the ability to identify issues, troubleshoot and problem solve. You will be someone who is not scared of asking questions in order to get the job 100% correct as due to the nature of their client’s business, being 'right first time’ is crucial.

The role is offered with an excellent salary and benefits package, and the successful person would be joining a friendly team environment.

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