IT Support Assistant...

To log support calls through the in-house IT Support system, assist the user by asking pertinent questions relating to the observed issue and gathering as much data as possible in order that the ticket can be successfully and quickly resolved.

To undertake basic troubleshooting relating to a variety of frequently encountered problems or requirements.

To assign the ticket to the appropriate support technician.

To ensure continued communication with the user in order to facilitate the resolution of their problem.

To notify the IT Manager on any issues that may arise from the nature of or handling of a support ticket as appropriate.

The ideal candidate will competent in using Windows XP, Office 2003 & 2007, Excellent customer services skills both on telephone and in person.

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