Support Analyst, 2nd Line ...

Dixons Retail is one of the world's largest specialist electrical and computing retailers and our businesses include Currys, PC World, dixons, Pixmania, Knowhow, Dixons Travel, Equanet and more.  We have retail and e-tail operations in 28 countries with more then 40,000 employees.

As part of a major renewal programme, we have listened to our customers and redefined our future.

That's why we need you.

We are looking for a truly customer focused Support / Network Analyst to join our 2nd Line Support team.  You will integral in maintaining our 'best in breed' IS Service Desk function, from either our Newark or our Sheffield sites.  We are happy for the successful candidate to be based in either site, but you will be required to travel to the other site once or twice per week.

To be successful in this enjoyable and challenging role you will have proven experience in a 2nd line support role or you could be a talented 1st line Support Analyst, as long as you possess the relevant skills and approach.  Ideally you will have strong SQL skills, particularly with SQL 2005, MCSE certification, and IP telephony experience.

We will be looking for you to integrate into a large, dynamic team at an experienced technical level so your approach to your colleagues and customers is key.  In addition, there are projects and numerous opportunities for you to develop your skills and knowledge within our fast-paced company.

If you are looking for an exciting new position to develop your career, please apply by close of business on Friday 12 August.

If you would like to play an integral part of the biggest transformation in UK retail history then we want to hear from you.

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