Customer Service Supervisor - Coated Products North America - Spokane, WA

ROLE TITLE Customer Service Supervisor

BUSINESS Coated Products North America

NS BlueScope Coated Products
NS BlueScope Coated Products is a joint venture between Nippon Steel & Sumitomo Metals Corporation and BlueScope Steel. The Coated Product business operates in the United States, Malaysia, Vietnam, Thailand and Indonesia, with its headquarters based in Singapore. This joint venture provides a strong platform to capture growth in new market segments. ASC Profiles LLC and Steelscape LLC are part of the NS BlueScope Coated Products business in the United States.

ASC Profiles LLC is the leading manufacturer of steel roof and wall products and structural roof and floor deck in the Western U.S., servicing customers from eight locations. ASC Profiles services various segments of the steel construction industry through its three divisions, AEP Span, ASC Steel Deck and ASC Building Products.

Steelscape, LLC is a national supplier of metallic-coated and pre-painted steel. Aimed at servicing the construction industry, Steelscape’s products can be used for a wide range of applications from metal buildings to architectural roofing to decking and framing. Steelscape’s facilities, located in Kalama, Washington; and Rancho Cucamonga, California are strategically located near major truck, ship and rail routes to best serve the Western U.S. market

FUNCTION SUMMARY Sales Department

The Customer Service Supervisor directly reports to the Senior Customer Service Manager and is accountable for the day-to-day implementation of the functions of the Customer Service Group. The position will support each team member in the pursuit of achieving or exceeded the KPI’s set for the team. The Customer Service Supervisor is responsible for ensuring their group is focused on tasks necessary to satisfy customer needs and to deliver key results to the business.

President, NS Coated Products, North America.
ASC Profiles/ Steelscape
ROLE SUMMARY AND RESPONSIBILITIES:

The role is primarily responsible for:

• Support the Senior Customer Service Manager to implement any new procedures and communicate with the Customer Service Team about the organization.


• Direct support with SAP, Continuous Improvement and Lean projects.


• Become an SAP Super User to assist CSR’s with day to day challenges within SAP.


• Monitor shipments and forecast and work with Production Planning, Logistics and Operations to ensure that goals are met or exceeded.


• Developing self-directed working teams, performance management and facilitate team meetings to act as a coach to remove obstacles to increase team performance.


• Manage the order Acceptance, Order Acknowledgment, Order Management and Order Release Processes.


• Manage any project that require Job Costing


• Improve inventory utilization and coordinate with Logistics, Plants, Sales and Customers to ensure proper inventory levels and reduce aged inventory.


• Coordinate the Notification process with the CAR system.

KEY RELATIONSHIPS
Critical to the success of this role is the ability to deliver outcomes through productive relationships with others. Important role relationships include:

• Customer Service Manager


• Senior Customer Service Manager


• Senior Leadership


• Direct Reports (CSR’s, CSA’s)


• Manufacturing & Operations


• Industry peers

EXPERIENCE AND COMPETENCE REQUIRED
Experience and Qualifications

• High school degree or GED required, College Degree highly preferred


• Knowledge of building construction, transportation and construction terminology highly preferred


• 3 years of management experience in a similar capacity


• Detail oriented; possess strong math skills including the ability to work with fractions and decimals; excellent organizational skills.


• Proven ability in the areas of problem identification and resolution


• Must have excellent communication skills, both written and verbal.


• Situational Leadership, Leadership Development, Coaching for Improved Performance training preferred


• Understanding and experience in Lean principles and methodology


• Must have demonstrated experience with MS Window applications such as Outlook, Word and Excel

Key Competencies

• Results oriented attitude with a proven track record of ensuring key deadlines are met


• Ability to provide effective and timely communication across multiple business groups and industry peers


• Supportive attitude with firm understanding and desire to embrace corporate values and behaviors


• Negotiation skills


• Strong data reviewing and interpretation skills for planning and execution of department initiatives to drive operational excellence.

EEO Employer/Disabled/Protected Veteran
BlueScope is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status, as a protected veteran, among other things, or status as a qualified individual with disability.

Job Type: Full-time

Required experience:

Required education:

• High school or equivalent