Sunday, September 27, 2015

Senior VoIP Engineer - Mason Companies, Inc. - Chippewa Falls, WI

This position will be responsible for the support of a Cisco-based enterprise voice network including carrier circuits, hosted IVR, and connectivity to vendor networks. The network features a Cisco Unified Communications (UC) VoIP system spanning two major geographic locations including a medium-to-large virtual contact center with agents in both locations running on Cisco Unified Contact Center Express (UCCX). The Senior VoIP Engineer will assist the IT Manager in the planning, coordination, design, implementation, and integration of all voice technology solutions, systems, and applications. Day-to-day duties to include moves/adds/changes, setup and skill configuration of new agents, call routing changes via IVR systems, production of historical and real-time reports, and support of all network hardware and software components and connectivity.

Additional training may be provided for candidates that do not have all of the required experience and a relocation package will be provided for the right candidate.


Education / Experience Requirements:


  • A bachelor’s degree in Computer Science or a related field.

  • Minimum of two years of experience in administering a telecommunications infrastructure, preferably a multi-site location.

  • Experience with a high volume Contact Center is preferred.

  • Experience with multi-site VoIP configuration. (Experience with multi-site configuration serving multiple business units a plus.)

  • Exceptional administration, troubleshooting and support experience with Cisco UCCX. Design, integration and deployment experience with these applications is highly desirable.

  • Experience with H.323, SIP and/or MGCP protocols.

  • Working knowledge of telecom/data circuits: T1’s, Ethernet, MPLS, PRIs, SIP Trunks.

  • Working knowledge of LAN/WAN networking.

  • Exposure to and familiarity with CISCO UCCX Solution Architecture and Integration.

Applicant Information


First Name (legal)*


MI*


Last Name*


Street Address*


City*


Select a State


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ZIP Code*


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Home Phone* (000) 000-0000


Cell Phone (000) 000-0000


Email*


Are you at least 18 years of age?*


Yes No


Have you ever been employed at Mason Companies Inc.?*


Yes No


If yes, when?


From (mm/dd/yyyy)


To (mm/dd/yyyy)


Can you be legally employed in the United States?*


(upon hire you will be required to furnish proof of employment eligibility)


Yes No


Do you have any criminal convictions relating directly to the requirements of the position you are applying for?*


Yes No


If yes, explain:
Salary Exp-ected*


Will you work on call, if necessary?*


Yes No


Will you work holidays?*


Yes No


Date Available to Start*


Preferred Shifts*


Days Evenings Either


Education


High School


Name of High School/GED


Location


Last Year Completed


Freshman (1) Sophomore (2) Junior (3) Senior(4)


Diploma Awarded?


Yes No


GPA


College/University


Name of College/University


Location


Last Year Completed


Freshman (1) Sophomore (2) Junior (3) Senior(4)


Degree Awarded?


Yes No


GPA


Major/Minor


Other (include Military


Honors & Activities


Describe Specialized Training, Apprenticeship and Skills.*


(include any training, skills, aptitudes and qualifications which you feel are relevant to the type of employment you are seeking at Mason Companies.)


List all equipment (office or trade) that you operate proficiently.*


Medical


For some positions, it may be required that employees possess certain physical capabilities. List any physical limitations which you feel may relate to your ability to perform job related functions. How could these limitations be accommodated?


Employment Record


Please list your most recent position first (including military) and next three or more previous positions.


Are you presetly employed?*


Yes No


If yes, may we contact your present employer?


Yes No


Most Recent Employer


Name of Employer*


Your Position*


Date of Hire*


End Date*


Address*


Phone Number* (000) 000-0000


Last Supervisor*


Starting Pay/Salary*


Final Pay/Salary*


Description of Work Performed*


Reason for Leaving*


Next Previous Employer


Name of Employer*


Your Position*


Date of Hire*


End Date*


Address*


Phone Number* (000) 000-0000


Last Supervisor*


Starting Pay/Salary*


Final Pay/Salary*


Description of Work Performed*


Reason for Leaving*


Next Previous Employer


Name of Employer*


Your Position*


Date of Hire*


End Date*


Address*


Phone Number* (000) 000-0000


Last Supervisor*


Starting Pay/Salary*


Final Pay/Salary*


Description of Work Performed*


Reason for Leaving*


References – No Relatives


Please include three.

Reference 1


First Name*


Last Name*


Location*


Home Phone* (000) 000-0000


Cell Phone (000) 000-0000


Email


Occupation*


Relationship


Reference 2


First Name*


Last Name*


Location*


Home Phone* (000) 000-0000


Cell Phone (000) 000-0000


Email


Occupation*


Relationship


Reference 3


First Name*


Last Name*


Location*


Home Phone* (000) 000-0000


Cell Phone (000) 000-0000


Email


Occupation*


Relationship


Additional Files


Applicant Statement


Where did you hear about this opportunity?


— Mason’s Website Local Newspaper Indeed.com CareerBuilder.com Monster.com College / University posting Facebook / LinkedIn Family / Friend Other


Applicant Statement


I certify that answers given herein are true and complete to the best of my knowledge.


I hereby authorize investigation of all statements contained in this application and agree that if any misrepresentation has been made by me herein or the results of an investigation are not satisfactory for any reason, any offer of employment made to me may be terminated immediately without any obligation or liability to me other than for payment, at the rate agreed upon, for services actually rendered if I have been employed.


In connection with my application for employment, I authorize Mason Companies, Inc., and any agent acting on its behalf, to conduct an inquiry as to my record of any or all of my former employers, references, and any or all educational institutions. Moreover, I hereby release Mason Companies, Inc., and any agent acting on its behalf, from any and all liability of whatsoever nature by reason of requesting such information from any person.


I understand that I am required to abide by all rules, policies and regulations of the company.


I understand that this application is not and is not intended to be a contract of employment.


I acknowledge that I have read and understand the foregoing.



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