Senior VoIP Engineer - Mason Companies, Inc. - Chippewa Falls, WI

This position will be responsible for the support of a Cisco-based enterprise voice network including carrier circuits, hosted IVR, and connectivity to vendor networks. The network features a Cisco Unified Communications (UC) VoIP system spanning two major geographic locations including a medium-to-large virtual contact center with agents in both locations running on Cisco Unified Contact Center Express (UCCX). The Senior VoIP Engineer will assist the IT Manager in the planning, coordination, design, implementation, and integration of all voice technology solutions, systems, and applications. Day-to-day duties to include moves/adds/changes, setup and skill configuration of new agents, call routing changes via IVR systems, production of historical and real-time reports, and support of all network hardware and software components and connectivity.

Additional training may be provided for candidates that do not have all of the required experience and a relocation package will be provided for the right candidate.

Education / Experience Requirements:

• A bachelor’s degree in Computer Science or a related field.


• Minimum of two years of experience in administering a telecommunications infrastructure, preferably a multi-site location.


• Experience with a high volume Contact Center is preferred.


• Experience with multi-site VoIP configuration. (Experience with multi-site configuration serving multiple business units a plus.)


• Exceptional administration, troubleshooting and support experience with Cisco UCCX. Design, integration and deployment experience with these applications is highly desirable.


• Experience with H.323, SIP and/or MGCP protocols.


• Working knowledge of telecom/data circuits: T1’s, Ethernet, MPLS, PRIs, SIP Trunks.


• Working knowledge of LAN/WAN networking.


• Exposure to and familiarity with CISCO UCCX Solution Architecture and Integration.

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Applicant Statement

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Applicant Statement

I certify that answers given herein are true and complete to the best of my knowledge.

I hereby authorize investigation of all statements contained in this application and agree that if any misrepresentation has been made by me herein or the results of an investigation are not satisfactory for any reason, any offer of employment made to me may be terminated immediately without any obligation or liability to me other than for payment, at the rate agreed upon, for services actually rendered if I have been employed.

In connection with my application for employment, I authorize Mason Companies, Inc., and any agent acting on its behalf, to conduct an inquiry as to my record of any or all of my former employers, references, and any or all educational institutions. Moreover, I hereby release Mason Companies, Inc., and any agent acting on its behalf, from any and all liability of whatsoever nature by reason of requesting such information from any person.

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