Client Services Intern - DC - Change.org - United States

Change.org is the world’s largest technology platform for social change. Our goal is to empower people everywhere to start campaigns around the issues they care about, mobilize others, and work with decision makers to drive solutions.

We’re also an innovative business – a “social enterprise” and a certified B Corporation, with a business model designed to support positive social impact (more about B Corps: www.bcorporation.net).

Over 100 million people have signed petitions, and our users win nearly one victory per hour, including strengthening hate crime legislation in South Africa; fighting corruption in Indonesia, Italy, and Brazil; ending the ban on gay Boy Scouts in the United States, and big wins for women’s rights in India. And we’re just getting started. Here’s a small snapshot of why some of the 100 million people have signed Change.org petitions: youtu.be/UcT1rgZDko4

We love serving our incredible users, and we love our staff too. We’re a high impact, low-ego team that can’t wait to learn from you and teach you what they know.

The Client Services team is looking for an intern to be part of our high-impact, fun-loving and collaborative team for the Fall. You will help build and scale an on-boarding training program in digital engagement for our Client Manager team, effectively preparing them to deliver world-class client service and strategic guidance to hundreds of organizations across the globe. You’re a self-starter who is exceptionally organized, detail-oriented, a great relationship-builder, and loves to learn.

Here’s what you’ll do as part of our team:
Have a hands-on role in building a program that prepares our Client Managers with best practices in digital engagement.

Put your creative brain and organizational skills to work devising new and exciting ways we train our Client Services team.

Keep up with trends in digital engagement by reading up on industry benchmarks, documenting key facts, reporting back, and keeping material up to date.

Collaborate with a wide array of Change.org staff -– from grassroots campaigners to e-mail marketers -– to coordinate knowledge-sharing and tap into their relevant expertise.

Work in an agile, fast-paced work environment.

Join an enthusiastic team that will readily share their wisdom on list acquisition and digital engagement best practices.

Shadow members of the Client Services team to learn how to provide exceptional client support, build relationships, launch excellent sponsored campaigns and run tests for digital optimization.

Learn first-hand how the Internet can be used to empower people to create the change that they want to see. And here are the skills & experience we hope you have:

Currently enrolled at university or graduated within the last year.

Organized, self-motivated, collaborative, and great sense of humor.

You thrive in a fast-growing, start-up culture while balancing several tasks at once.

Have fun even in the thick of it.

Embrace and embody the values of Change.org on a daily basis.

This is a part-time paid opportunity with the possibility of college credit, based in Washington, DC.

Expected internship timeline is Fall 2015. 15+ hours per week.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed.

We are working for a world where no one is powerless, and where creating change is a part of everyday life. We’re just getting started, and we hope you’ll join us.