PASSENGERS SERVICE ASSURANCE, OPERATION SERVICE ASSURANCE, SERVICE ANALYST, PT Garuda Indonesia

The national flag carrier is the national airline of Indonesia.
It is named after the mythical bird Garuda. It is headquartered at
Soekarno-Hatta International Airport in Tangerang.
Garuda Indonesia is listed as a 4-star airline by Skytrax, and is also
listed among Skytrax’s Quality Approved Airlines.
It is wholly owned by the Indonesian Government and employs 6,285 staff (at
March 2007).

We are currently seeking:

Passenger / Operation Service Assurance
PASSENGERS SERVICE ASSURANCE
Responsibilities:

Ensure the achievement of On Time Performance (OTP) via the handling of the
Pre and Post Flight Handling and Customer Service
Ensuring the Pre and Post Flight Operational handling and Customer Service
by Ground Handling Agent (GHA) run in accordance with applicable SOPs
Ensure handling of Code Share Agreement for Pre and Post Flight Handling and
Customer Service with Other Carrier implemented in accordance with
procedures
Ensuring availability of activity reports relating to the Pre and Post
Flight Handling and Customer Service
Ensure handling of Flight irregularities by GHA run in accordance with SOP
Ensuring availability of Flight report irregularities
Ensure implementation of operational activities in aviation and flight
catering in accordance with (Service Level Agreement) SLA
Ensure the follow-up findings of the SLA, Service Station Report by GHA
actionable

OPERATION SERVICE ASSURANCE
Responsibilities:

Ensure the achievement of On Time Performance (OTP) via the operational
handling of Load Control / Ramp Control / Catering Control by Ground
Handling Agent (GHA)
Ensuring operational Load Control / Ramp Control / Catering Control by GHA
run in accordance with applicable SOPs
Ensuring availability of activity reports relating to the Load Control /
Ramp Control / Catering Control
Ensure handling of Flight irregularities by GHA run in accordance with SOP
Ensuring availability of Flight report irregularities
Ensure implementation of operational activities in aviation and flight
catering in accordance with SLA
Ensure the follow-up findings of the SLA, Station Operation Report by GHA
actionable

Requirements for Passenger / Operation Service Assurance :

Male / Female
Indonesian Citizen
Age max. 28 years old
Education graduates min. D3 all the majors (preferably majoring in Air
Transportation / Airport Management) from the reputable university /
educational institution
GPA min. 2.75 (scale 4:00)
Good looking
Height for female min. 160cm, and male min. 165cm, with a proportional
weight
Physically and mentally healthy
Fresh graduates are welcome to apply
Mastering English (active oral and written)
Mastering the use of computers and application of information systems (min.
Ms Office and internet)
Willing to be placed in the area of the Soekarno-Hatta Airport and works
with shift system (shuttle provided by means of door-to-door)

SERVICE ANALYST
Responsibilities:

Responsible for collecting issues and problems related to Ground Service
Management Service which includes systems & procedures and service quality
Analyze, formulate, compile the data / information in order to see the
development of mass / other indicators related to Service Management
Develop alternative solutions, recommendations or appropriate planning is
related to Service Management

Requirements for Service Analyst:

Male / Female
Age max. 28 years
Physical & Spiritual Health
Education graduates min. S1 from reputable university Majoring in Economics
/ Management, Industrial Engineering, GPA min. 3.00 (scale 4:00)
Ability to work in a team or individual
Strong analytical thinking
Able to make business processes and business process improvement /
re-engineering
Mastering computer programming as follows: MS.Office, SPSS, MYOB, eViews for
economics / management, MS.Office, Design (AutoCAD, etc.), Simulation (Pro
models, etc.), Mind Mapping (Mind Manager)
Mastering English actively, both verbal and written
Preferably with working experience
Work placement at the head office of Garuda Indonesia Area Office
Soekarno-Hatta Airport

IT Generalist Application Analyst
Responsibilities:

Identify issues and problems related to the development and maintenance of
IT application systems & ICT (ICT & IT application systems development and
maintenance) which includes the development of IT application systems & ICT
(ICT & IT application systems development), application system maintenance
IT & ICT (ICT & IT application systems maintenance).
Analyzing, clarifying and defining the business requirements / needs of the
user (to analyze business / user requirements).
Identify the system’s ability to conduct exploration of the functions of the
library resources, R & D, technological developments, to anticipate the
needs of new and improved system performance.

Requirements for IT Generalist Application Analyst:

Male / Female
Indonesian Citizen
Age max. 28 years
Physically and mentally healthy
Education min. S1 graduate from reputable university majoring in Informatics
and Information Systems, GPA min. 3.00 (scale 4:00)
Ability to work in a team or individual
Mastering programming web-based applications (web programmers) like. NET,
Java, Flash and integration with SAP
Mastering English actively, both verbal and written
Experienced in the field min. 1 year
Work placement at the Garuda Indonesia Training Center (Duri Kosambi) /
Garuda Indonesia Head Office Area Offices Soekarno-Hatta Airport

Aircraft Maintenance Management
Requirements:

Male / Female
Citizens of Indonesia
Age max. 28 years
Education min. S1 Engineering majoring in Mechanical Engineering and
Aviation from reputable university / educational institution, GPA min. 2.75
(scale 4:00)
Mastering the English language (spoken and written)
Mastering the use of computers and information systems applications
Ability to work in team and individual
Fresh Graduates are welcome to register
Work placement at the head office of Garuda Indonesia Area Office
Soekarno-Hatta Airport

CREW ASSIGNMENT & CROPA
Requirements:

Male / Female
Citizen of Indonesia
Age max. 28 years
Education Min. D3 various disciplines from reputable universities /
educational institutions
GPA Min. 3.00 (scale 4:00)
Mastering the English language, spoken and written
Mastering the use of the computer (min. MS Office and Internet) and
information system applications
Fresh Graduate are welcome to apply
Location of placement in Jakarta, Denpasar, Ujung Pandang, and Medan

Registration is only done in e-Recruitment website at

http://career.garuda-indonesia.com,
and did not receive a job application letter in hardcopy and softcopy

The entire selection process will be implemented at the Headquarters Garuda
Indonesia and / or SBU Garuda Indonesia in Jakarta

Closing Date : 9 August 2011

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