Client Manager - DC job - Change.org - United States

Change.org is the world’s largest technology platform for social change. Our goal is to empower people everywhere to start campaigns around the issues they care about, mobilize others, and work with decision makers to drive solutions.

We’re also an innovative business – a “social enterprise” and a certified B Corporation, with a business model designed to support positive social impact (more about B Corps: www.bcorporation.net).

Over 100 million people have signed petitions, and our users win nearly one victory per hour, including strengthening hate crime legislation in South Africa; fighting corruption in Indonesia, Italy, and Brazil; ending the ban on gay Boy Scouts in the United States, and big wins for women’s rights in India. And we’re just getting started. Here’s a small snapshot of why some of the 100 million people have signed Change.org petitions: youtu.be/UcT1rgZDko4

We love serving our incredible users, and we love our staff too. We show it with very competitive salaries, five weeks of vacation, robust maternity and parental leave, an amazing culture, free language training (if you want it), and a high impact, low-ego team that can’t wait to learn from you and teach you what they know.

We’re seeking a smart and savvy Client Manager that will be responsible for managing medium to large nonprofit and corporate clients, optimizing their sponsored campaign strategy, and providing best practices for ongoing cultivation and digital engagement. We are looking for a natural multi-tasker who can pay close attention to detail, and seamlessly switch between daily tasks and long-term projects without missing a beat. If you thrive in a fast-paced environment where your nonprofit know-how will be called upon on a daily basis, then this is the job for you. As a member of the Client Services Team, the Client Manager will be based in Washington, DC, and will report to the Lead Client Manager in DC.

The Client Services team is a group of individuals who care about ensuring our clients’ success and providing value to every single organization we work with. We geek out on A/B tests, speak ROI fluently, and chat about multi-channel fundraising tactics at the watercooler. With an unparalleled depth and breadth of global industry knowledge spread across all members of our team, you’ll be learning from some of the best minds in the digital space and teaching some of the smartest up and comers around. Oh, and did we mention we like to have fun? Because we do. And we hope you do too. Here’s what you’ll do as part of our team:

Work closely with a highly-skilled, international business development team to reach company revenue goals.

Manage technology needed to track client sponsored campaign progress.

Manage clients on your own.

Put your creative brain to work devising new and exciting ways we can serve our clients.

Collaborate with a wide array of Change.org staff -– from grassroots campaigners to software engineers -– to exceed each client’s expectations.

Work in an agile, fast-paced work environment.

Join a great team that will readily share their wisdom on list acquisition and digital engagement best practices.

Have a clear path for professional growth where great work is recognized and rewarded.

Rub elbows with leading NGOs from around the world that are building movements online. And here are the skills & experience we hope you have:

Great online advocacy and fundraising chops after working at a consulting firm, social good business, or large nonprofit.

You’ve managed list growth strategy or email acquisition through paid online sources on behalf of a nonprofit or social good business.

Knowledge of industry best practices, including A/B testing, landing page optimization, and data-driven decision-making.

Experience working with large data sets and enjoy reporting out key learnings and insights to share with clients.

Meticulous attention to client-facing details and great customer service instincts.

You thrive in a fast-growing, start-up culture while balancing several tasks at once.

Take the lead on key, long-term projects and reports while providing efficient and exceptional client service on a daily basis.

Take constructive feedback and also be a teacher when needed.

Have fun even in the thick of it.

Embrace and embody the values of Change.org on a daily basis.

The is a full-time opportunity.

The position is based in Washington, D.C..

All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed.

We are working for a world where no one is powerless, and where creating change is a part of everyday life. We’re just getting started, and we hope you’ll join us.