Monday, July 27, 2015

Analyst job - HCL Technologies - Texas





Service Desk

• Service Desk resources with excellent communication and customer service skills

• Tools

o Ticketing Tool – Infra

o KM – Wisdom Knowledge Base (Home Grown)

o Remote Troubleshooting – Microsoft RDC

o Chat solution – eGain

o

The Required Skills:

o Excellent communication skills

o Great communicator

o Great Listening skills

o Great Writing skills and technical documentation skills

o Ability to multi-task without letting anything drop

o Detail oriented

o Research skills

o Quick learner

o Team player and willing/able to jump in wherever needed

o Ability to work in a fast paced and stressful environment

o Proficient in Infra (preferred)

o 1-3 Years of Experience (1.) Contributes to special assignments to increase the maturity of the CoE| e.g. budgeting tool design (2.) To put together data and slides from different sources for the whole function review with senior management (3.) To analyze and prepare the data cuts as per review requirements (4.) To contribute research and data gathering as and when| e.g. opening an operations in new geos (5.) To understand the requirements of the customer from the process & application (HCL employees| managers

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HCL Technologies is an IT Services company headquartered in Noida, India. They provide a variety of IT and BPO services globally. According…





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