Third Party job - HCL Technologies - Texas
Project Manager – ITSM ServiceNow 12 months $80 Dallas TX Required Experience/Skills: • 5-7 years Project Management experience • PMP Certification • Demonstrated experience with IT infrastructure and ITSM • Experience in some of the following areas: o IT Infrastructure o ITSM tool ServiceNow implementation • Ability to support and work in a diverse team environment with stakeholders, SMEs, vendor partners and external expert consultants • Experience coordinating projects across multiple teams and managing associated budgets • Strong writing and communication skills, ability to articulate complex ideas clearly and effectively • Ability to manage multiple tasks, priorities, and responsibilities in a dynamic environment. Preferred Experience/Skills • Utility/Energy experience (1.) Incident Management + Change Management (Planning & Execution) On – call Escalation Ticket Quality Process adherence & Security compliance Customer feedback ( Appreciations, CSAT survey results) KB preparation and review, Knowlegde sharing & documentation Root cause analysis / Problem Management + Capicity / Architectural Management SLA compliance for tickets Value Add Training / Mentoring Apply Now
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HCL Technologies is an IT Services company headquartered in Noida, India. They provide a variety of IT and BPO services globally. According…
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