“Ideal candidate will have 8+ years’ experience in the infrastructure management space.
Deep Technical skills in Windows server technologies, Cluster services /NLB, Networking.
Strong troubleshooting skills
Strong communication skills – written and verbal
Highly experienced (preferably certified) in ITIL
Customer service skills
Highly motivated and energetic
Organizational skills
Ability to multi-task
Strong administrative and prioritizing capabilities
Ability to work both independently and in a team environment
Must be a detail oriented, self-starting, team player that can successfully manage, prioritize and effectively communicate the status of multiple tasks.
Ability to effectively interface with internal technical groups and internal customers.
Large enterprise experience with the following:
OS 2K3/2K8
Clustering, NLB and performance
AD
WINS/DHCP/DNS
IPSEC
RAS/VPN
ISA/Proxy
Storage & Hyper-V” (1.) Incident Management + Change Management (Planning & Execution)
On – call Escalation
Ticket Quality
Process adherence & Security compliance
Customer feedback ( Appreciations, CSAT survey results)
KB preparation and review, Knowlegde sharing & documentation
Root cause analysis / Problem Management + Capicity / Architectural Management
SLA compliance for tickets
Value Add
Training / Mentoring
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1,025 reviews
HCL Technologies is an IT Services company headquartered in Noida, India. They provide a variety of IT and BPO services globally. According…
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