ASSOCIATE CONSULTANT job - HCL Technologies - Washington, DC
System Center Suite Support: Supplier will provide a technical resource for System Center Operations Management (SCOM) Support for RSIT. This highly technical resources primary areas of focus include, but are not limited to: • SCOM infra design support and hands-on system support. • SCSM design and support and hands-on systems support. • SCCM infra design support and hands-on system support. • Meet with PE, NSO and RSIT Ops to collect and detail SCCM service requests (e.g. OSD builds, app package builds, etc.). • Remain in contact with MSIT/ISRM and GFS/OSSC to fully understand monthly and OOB patch requirements for each SUP build. • Escalation support o Supplier is responsible for managing and resolving customer escalations. Own coordination with specific users / teams and Service Managers in bringing required traction, working with other Suppliers/third party on escalations etc. o Escalation of customer complaints and issues to Microsoft as per SLA’s define (1.) Incident Management + Change Management (Planning & Execution) On – call Escalation Ticket Quality Process adherence & Security compliance Customer feedback ( Appreciations, CSAT survey results) KB preparation and review, Knowlegde sharing & documentation Root cause analysis / Problem Management + Capicity / Architectural Management SLA compliance for tickets Value Add Training / Mentoring Apply Now Contact Us Full Name * Business Email Address * Organization/ Institution * Phone/ Mobile * Country * – Select – United States Canada Afghanistan Åland Islands Albania Algeria Andorra Angola Anguilla Antarctica Antigua/Barbuda Argentina Armenia Aruba Austria Australia Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia/Herzegovina Botswana Brazil Brunei Darussalam Bulgaria Burkina Faso Burundi Cambodia Cameroon Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos (Keeling) Islands Colombia Comoros Congo Cook Islands Costa Rica Côte D’Ivoire Croatia Cuba Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands(Malvinas) Faroe Islands Fiji Finland France French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea Guinea-Bissau Guyana Haiti Heard Island/Mcdonald Islands Honduras Hong Kong Hungary Iceland India Indonesia Iran Iraq Ireland Isle Of Man Israel Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Kuwait Kyrgyzstan Lao Latvia Lebanon Lesotho Liberia Libyan Arab Jamahiriya Liechtenstein Lithuania Luxembourg Macao Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia Moldova Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island North Korea Northern Mariana Islands Norway Oman Pakistan Palau Palestine Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Poland Portugal Puerto Rico Qatar Réunion Romania Russian Federation Rwanda St. Barthélemy St. Helena St. Kitts/Nevis St. Lucia St. Martin St. Pierre/Miquelon St. Vincent/The Grenadines Samoa San Marino Sao Tome/Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia South Africa South Korea Spain Sri Lanka Sudan Suriname Svalbard/Jan Mayen Swaziland Sweden Switzerland Syrian Arab Republic Taiwan Tajikistan Tanzania Thailand Timor-Leste Togo Tokelau Tonga Trinidad And Tobago Tunisia Turkey Turkmenistan Turks/Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United Kingdom Uruguay Uzbekistan Vanuatu Vatican City State Venezuela Viet Nam “Virgin Islands, British” Wallis/Futuna Western Sahara Yemen Zambia Zimbabwe Query * Upload file (RFP, RFI & Others) Uploaded file should not exceed 15 MB. Allowed extensions are.pdf, .doc, .docx, .rtf., ppt, .pptx , .xls, .xlsx & .xps (Max 4 files) Leave this field blank |
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HCL Technologies is an IT Services company headquartered in Noida, India. They provide a variety of IT and BPO services globally. According…
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