Reservations Executive - ARL Marketing Inc - Miami, FL

About this company
Aman manages and markets small top-end luxury resorts worldwide. Each resort offers a guest experience that is intimate and discreet while providing the highest level of service. Each resort and setting is unique, but certain elements characterise all of them – a beautiful natural location, outstanding facilities, exceptional service and a small number of rooms to ensure exclusivity and privacy.

Since 1988, when flagship Amanpuri opened in Phuket, Thailand, Aman has established a further 26 resorts in Bhutan, Cambodia, China, France, Greece, India, Indonesia, Italy, Japan, Laos, Montenegro, Morocco, the Philippines, Sri Lanka, Turkey, the Turks and Caicos Islands, the United States of America and Vietnam.

Aman was proud to win Travel + Leisure’s Award as “Top Hotel Brand 2014”.

Embarking on a new and exciting phase of growth, Aman continues to relish the exploration of new destinations and markets, and seeks talented and experienced people to join the team.

Key Responsibilities
Take advantage of this opportunity to join our family at our Miami Call Centre as Reservations Executive. In this role, you will use your skills, knowledge and experience to build and manage lasting relationships with our guests. Your passion to bring to life our world-class luxury hotels and resorts through voice marketing is your strength. You are self-motivated, and enjoy working in a team to achieve targets. You are able to upsell and convert enquiries naturally without pressurizing our customers. Your keen sense of operations excellence and value-adding to our customer experience means job satisfaction for you.

Desired Skills and Experience
Aman looks for people who have a deep understanding of the needs and desires of the 21st century luxury consumer, and who know how to craft hospitality products and services that will appeal to this consumer.

In addition, the highest performing individuals in our group all display the following common characteristics:

• They are values-driven and choose to belong to a values-based group. Therefore they respect and adhere to our ethical standards, and they adapt themselves to the cultural sensitivities of the unique locations where we live and work.


• They are excellent communicators and can cross-functional boundaries.


• They are highly intelligent, highly competitive, highly detail-oriented, but low ego, and are passionate to create memorable stay experiences for our guests.


• They have a strong instinct to collaborate with others, to look after the interests of our Company, our Guests, and our Colleagues.

You will already possess 2-5 years of luxury hospitality services experience in a call center setting, and will be familiar with reservations systems such as Micros Opera, Salesforce.com and Microsoft office systems. You will already have past experience as Reservations Executive, Call Center Executive or Customer Care Agent.

Fluency in business English is considered mandatory. Other language capabilities are desirable, but not essential.

If this sounds like you, then you may find that your natural home lies with Aman. Talk to us about aligning your passions with our opportunities.

Salary: $13.00 /hour

Local candidates only:

Required experience:

• Reservations in luxury resort and able to operate on Opera: 2 years