Sourcer: Amit Bakshi Position: Websephere Admin Location: Jercy City, NJ Duration: FTE L2 Salary: 60k/yr Skills: ? Should have good experience in Unix/Linux platforms and Shell scripting ? Should have hands-on experience in middleware products such as Web sphere 6, 7, 8.5, IHSv7 , Apache Tomcat 2.X, and MQ 6, 7 ? Should have good knowledge on SSL Certs, IBM WebSeal, TFIM, Policy Servers, LDAP, TAMeB ? Good Understanding of DNS, Networks and troubleshooting ? Exposure on banking products with windows/Unix platform from L2 support ? Should possess good verbal and written communication skills and be customer service orientated. ? Good understanding of ITIL processes and Production support experience Desired Candidate Profile : ? Provide 24×7 Support and willing to work in shifts. ? Provide on-call support on a need basis during weekends and holidays. ? Good understanding of banking domain is desirable. ? ITIL/ ITSM Certified professionals Key Responsibilities / Role: Duties include, but are not limited to: ? Resolve day-to-day support issues/incidents raised by business u (1.) Independently resolve tickets within SLA Adheres to standard operating procedures / work instructions Provides inputs to modify/update/design standard operating procedures / work instructions Follow the escalation process Follow the shift hand-over process Update the knowledge base Coaching freshers to be independent Coaching analysts for correct routing of tickets, capturing critical information Technically upgrade across versions of environment when required Managing independent shifts Complies to regulatory requirements Participate in CoE meetings – sharing and acquring knowledge Participate in Sev1/ Bridge calls
Apply Now
Share on:
Contact Us
Full Name *
Business Email Address *
Organization/ Institution *
Phone/ Mobile *
Country *
– Select – United States Canada Afghanistan Åland Islands Albania Algeria Andorra Angola Anguilla Antarctica Antigua/Barbuda Argentina Armenia Aruba Austria Australia Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia/Herzegovina Botswana Brazil Brunei Darussalam Bulgaria Burkina Faso Burundi Cambodia Cameroon Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos (Keeling) Islands Colombia Comoros Congo Cook Islands Costa Rica Côte D’Ivoire Croatia Cuba Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands(Malvinas) Faroe Islands Fiji Finland France French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea Guinea-Bissau Guyana Haiti Heard Island/Mcdonald Islands Honduras Hong Kong Hungary Iceland India Indonesia Iran Iraq Ireland Isle Of Man Israel Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Kuwait Kyrgyzstan Lao Latvia Lebanon Lesotho Liberia Libyan Arab Jamahiriya Liechtenstein Lithuania Luxembourg Macao Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia Moldova Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island North Korea Northern Mariana Islands Norway Oman Pakistan Palau Palestine Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Poland Portugal Puerto Rico Qatar Réunion Romania Russian Federation Rwanda St. Barthélemy St. Helena St. Kitts/Nevis St. Lucia St. Martin St. Pierre/Miquelon St. Vincent/The Grenadines Samoa San Marino Sao Tome/Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia South Africa South Korea Spain Sri Lanka Sudan Suriname Svalbard/Jan Mayen Swaziland Sweden Switzerland Syrian Arab Republic Taiwan Tajikistan Tanzania Thailand Timor-Leste Togo Tokelau Tonga Trinidad And Tobago Tunisia Turkey Turkmenistan Turks/Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United Kingdom Uruguay Uzbekistan Vanuatu Vatican City State Venezuela Viet Nam “Virgin Islands, British” Wallis/Futuna Western Sahara Yemen Zambia Zimbabwe
Query *
Upload file (RFP, RFI & Others)
Uploaded file should not exceed 15 MB. Allowed extensions are.pdf, .doc, .docx, .rtf., ppt, .pptx , .xls, .xlsx & .xps (Max 4 files)
Leave this field blank
|
|
1,007 reviews
HCL Technologies is an IT Services company headquartered in Noida, India. They provide a variety of IT and BPO services globally. According…
| 
0 comments:
Post a Comment