Mobile Product Intern - DoSomething.org - New York, NY

Reports to: Director of Mobile Product and Messaging

Overview: This newly created internship will be an exciting mix of product, UX, data and member engagement – all to directly support the launch of our mobile app in the Fall.

What you’ll do:
Product

Organize weekly testing & QA with internal users for every major feature build on iOS and Android

Work with our Head of UX to set up and monitor online user testing

Log bugs and communicate feature-specific issues with devs in GitHub

Launch

Organize key events around the DS mobile app launch including staff competitions and member engagement

Research marketing best practices and provide detailed recommendations for global mobile app launches in Brazil, Mexico & Indonesia

Messaging

Work with the mobile team to research & execute mobile app messaging strategies across email, SMS and push

Reporting & Data

Provide daily & weekly reporting to mobile app PM about app usage and make recommendations around content, features, brand and overall UX based on learnings

Support

Monitor reviews and answer tickets from mobile app users

Turn bugs & user complaints into actionable recommendation for the DS mobile app team

What you’ll learn: You’ll have a chance to interact with nearly every team at DoSomething.org – campaigns, marketing, content, tech etc. The main things you’ll learn are:

How to launch a mobile app

How to test and QA features and communicate issues in Github

How to work with a large cross-functional team on a major internal iniative

Best practices in mobile app marketing and messaging

What we’re looking for:
Outgoing and enthusiastic personality. We want a go-getter!

Experience or love for technology and creating great user experiences

Excellent communication skills: solid grammar, ability to write concisely and provide detailed documentation

Ability to manage large projects from start to finish

Any UX, data or tech experience a major plus!

Applying:
Attach a one page PDF resume and cover letter (written concisely, in your normal human voice). We’re allergic to boring stuff. Seriously. Don’t write a boring cover letter.