Technical Specialist job - HCL Technologies - New Jersey

• Hands on experience implementing Tideway ADDM


• ITIL and Process knowledge

Responsibilities

• Provide subject expertise for solutions integration and implementation using Tideway service automation tools


• Tideway ADDM Administration, planning, design, installation, set-up on windows and Linux platform.


• Discovery & Dependency Mapping (ADDM) applications.


• Perform integration activities to include programming work flow, Service mappings ,enhancements & integrations with BMC Remedy Asset Management, CMDB .


• Manage daily operations of discovery scans across the IT enterprise for Computer System, Software, Server, and Network, Configuration Items (CIs).


• Process and distribute reports of results of Discovery scans.


• Document Topology Models consisting of Services and related CIs using Discovery applications.


• Create & maintain design specifications, architectural diagrams, & process diagrams supporting & communicating changes to applications. (1.) Ensure adherence to the published compliance frame work. Monitor by conducting periodic audits to ensure all compliance aspects are adhered to; Analyze and publish reports on the findings; discuss with the concerned stake holders and follow up on the clos (2.) To analyze and integrate the CoE Process and adjoining HR/Business Processes for bringing out higher alignment by creating new designs or enhancing the current design as per industry and regulatory norms. (3.) To keep self abreast of the changing paradigm through reading, research, feedback and competitor analysis to ensure that the process design has the next/best practices (4.) To prepare business requirement documents for automation/enhancement of the HR Process(es), lead pilot and testing efforts of a process rollout including preparation of training material and ensure that customer queries on a new process are responded to.

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